EUC & Onsite Support Engineer - Windows + MDM

HealthHarmonie Ltd; Park Central; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare organization in Park Central is seeking an EUC & Onsite Support Engineer to provide high-quality onsite technical support. The role includes responsibilities such as serving as the primary point of contact for technical support, delivering hands-on support across various devices and applications, and ensuring IT service continuity. Candidates should have proven experience in EUC and desktop support, strong knowledge of Microsoft systems, and excellent customer service skills. Opportunities for professional development and career growth are offered.

Qualifications

• Proven experience in EUC, Desktop Support, or IT Support Technician roles.
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard enterprise applications.
• Hands-on experience with device builds, imaging, and MDM platforms (Intune preferred).
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Basic networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP, Wi-Fi, VPN).
• Experience with Active Directory user and device management.

Responsibilities

• Serve as the primary onsite point of contact (POC) for technical support.
• Provide 1st/2nd line support for users via phone, email, and ticketing system.
• Diagnose and resolve issues related to Windows OS, Microsoft 365, applications and peripherals.
• Provision, configure, and deploy laptops, desktops, mobile devices, and accessories.
• Support onboarding/offboarding including account creation, permissions, and licences.

Skills

EUC

Desktop Support

IT Support Technician

Microsoft Windows 10/11

Microsoft 365

MDM platforms

Active Directory

Networking knowledge

Customer service

IT service management tools

Tools

Intune

SCCM/ConfigMgr

Job description

A healthcare organization in Park Central is seeking an EUC & Onsite Support Engineer to provide high-quality onsite technical support. The role includes responsibilities such as serving as the primary point of contact for technical support, delivering hands-on support across various devices and applications, and ensuring IT service continuity. Candidates should have proven experience in EUC and desktop support, strong knowledge of Microsoft systems, and excellent customer service skills. Opportunities for professional development and career growth are offered.