Estate Services Quality Assurance Officer

Neway International Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent agency in England is seeking an Estate Services Quality Assurance Officer to join Islington Council’s Homes & Neighbourhoods team. This full-time position involves monitoring estate services to uphold safety and cleanliness standards, with a focus on proactive problem-solving and collaboration. Candidates should have relevant experience and strong communication skills. This role offers a pay rate of £21.45 per hour through PAYE, with an initial 3-month contract starting December 1st.

Qualifications

• Experience in estate services, housing, or facilities management.
• Strong attention to detail and commitment to maintaining high standards.
• Excellent communication and collaboration skills.

Responsibilities

• Inspect and monitor estate services to ensure quality.
• Maintain accurate records of inspections using digital applications.
• Work collaboratively with council services and stakeholders.

Skills

Attention to detail

Communication skills

Collaboration

Problem-solving

Tools

Digital applications

Job description

Neway International are seeking an Estate Services Quality Assurance Officer to join our client based with Islington Council.

Location: London Borough of Islington, 222 Upper Street

Contract: Agency Worker, Full‑time (35 hours per week)

Duration: Starting 1st of December, initially for a 3 month contract, extended after review.

Hours: 08:00 – 16:00, Monday to Friday

Pay Rate: £21.45 per hour (PAYE) / £28.37 per hour (Umbrella/Ltd)

About the Role

We are seeking an Estate Services Quality Assurance Officer to join Islington Council’s Homes & Neighbourhoods team. This role provides vital support in ensuring that estate services across the borough are delivered to the highest standards of safety, cleanliness, and customer satisfaction.

Working under the direction of the Estate Services Area Manager, you will monitor and inspect a wide range of estate services, ensuring they meet agreed standards and contribute to the council’s wider objectives of creating safe, welcoming, and well‑maintained communities.

Key Responsibilities

• Inspect and monitor estate services including caretaking, horticulture, communal repairs, waste management, play areas, sports facilities, storage units, and garages.
• Ensure services meet the highest standards of safety, security, cleanliness, and overall appearance.
• Maintain accurate records of inspections using digital applications.
• Work collaboratively with Members, council services, partners, and stakeholders to deliver council priorities.
• Contribute proactively to the collective leadership of the council, supporting its vision and values.

About You

• Experience in estate services, housing, or facilities management.
• Strong attention to detail and commitment to maintaining high standards.
• Ability to use digital applications to record and monitor inspections.
• Excellent communication and collaboration skills, with the ability to work across teams and with external partners.
• A proactive approach to problem‑solving and service improvement.

Why Join Us?

Islington Council is committed to delivering high‑quality services that make a real difference to residents’ lives. As part of our Homes & Neighbourhoods team, you will play a key role in ensuring estates are safe, clean, and welcoming for all.