Estate Coordinator

Metropolitan Thames Valley; Welwyn Garden City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused housing association in Welwyn Garden City seeks an Estate Management Officer. The successful candidate will provide high-quality services to tenants and homeowners, ensuring satisfaction and effective communication across diverse backgrounds. Responsibilities include managing customer relationships and coordinating with various stakeholders. The role offers generous leave, a supportive work environment, and numerous employee benefits that promote wellbeing and career growth.

Benefits

28 days annual leave plus 8 bank holidays

Supported family friendly approach with parental leave

Enhanced pension with matched contributions

Access to extensive training opportunities

Employee Assistance Programme

Qualifications

• Motivated and enthusiastic individual eager to make a community impact.
• Experience dealing with diverse customers presenting complex needs.
• Strong administrative and IT skills necessary for efficiency.

Responsibilities

• Provide a high-quality estate management service.
• Be the accountable Officer ensuring customer-focused services.
• Work with colleagues and stakeholders to maximize customer satisfaction.

Skills

Customer service orientation

Problem-solving skills

Attention to detail

Ability to thrive in collaboration

Job description

Overview

This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.

Responsibilities

• To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholders, shared owners and tenants.
• Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.
• Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.

What you\'ll need to succeed

• Motivated individual who wants to make a difference in the community, is enthusiastic, customer focused, good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. You should genuinely care and be confident in your own abilities to drive change.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs.
• Experience of working in a social housing setting is preferred but not essential.
• Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.
• The ability to plan your day efficiently, be organised and have a can-do approach to finding solutions; you will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.
• This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. On-site parking available.
• To meet our commitment to providing safe, high-quality services to our customers, as part of onboarding we will complete a Basic level background check with the Disclosure and Barring Service once an offer of employment is made. This will be renewed every three years.
• Please note: we do not currently offer visa sponsorship.

What’s in it for you?

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring / coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - we are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other\'s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are :

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.