ER Case Manager

Serco; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global service provider in the UK is seeking an experienced Employee Relations Case Manager to lead complex HR cases and provide expert guidance to managers. The role requires strong knowledge of UK employment law and exceptional stakeholder management skills. Candidates should be HR qualified or have equivalent experience. Hybrid working is offered, fostering a supportive culture and numerous employee benefits.

Benefits

Up to 6% contributory pension scheme

Employee discounts program

Annual leave purchase scheme

Various health and wellbeing benefits

Career development training

Qualifications

• Significant experience in managing complex employee relations cases.
• Exceptional communication skills are a must.
• Experience in a client-facing or consultancy HR setting is a bonus.

Responsibilities

• Manage employee relations cases from start to finish.
• Provide pragmatic HR advice aligned with employment law.
• Support policy development and contribute to best practices.

Skills

UK employment law knowledge

Employee relations case management

Coaching and influencing

Stakeholder management

Independent operation

Education

HR Qualified (CIPD or equivalent)

Job description

Employee Relations Case Manager

Hybrid - 2 days per week in our Solihull office

Full time, Permanent

Salary £, -£, per annum dependent on experience

Are you an experienced HR professional with a passion for employee relations and a talent for coaching others through complex people issues? Do you thrive in a fast-paced, consultative environment where your input truly shapes outcomes? If so, we want to hear from you.

As an Employee Relations Case Manager at Serco, you'll join a centralised team of ER specialists providing expert advice and support to over 3, people managers across the UK.

This is a key role in supporting people managers through the full employee lifecycle, covering areas such as performance, grievance, disciplinary, absence management, and more. You'll act as a trusted advisor, ensuring legal compliance, best practice, and timely case resolution.

As part of this you’ll :

• Managing a range of employee relations cases from start to finish across the UK.
• Providing pragmatic and proactive HR advice aligned with employment law and Serco’s policies.
• Coaching and supporting People Managers, helping them handle people matters with confidence.
• Collaborating with HR Business Partners and providing key insights through data and case reviews.
• Supporting policy development, tribunal preparation, and contributing to best practice approaches.
• Mentoring ER Advisors and acting as an escalation point for complex queries.

What you’ll need to do the role :

• HR Qualified (CIPD or equivalent) – or significant equivalent experience.
• Strong knowledge of UK employment law and HR best practice.
• Proven experience managing complex ER cases (redundancies, grievances, restructures, etc.).
• Skilled in coaching and influencing managers with a calm, professional, and commercial approach.
• Ability to operate independently in a fast-paced, service-oriented environment.
• Exceptional stakeholder management and communication skills.
• Experience working within a client-facing or consultancy-style HR setting is a bonus.

Why Serco :

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than , colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions : UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer :

• days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

If you’re an HR professional who brings both heart and strategy to employee relations, we’d love to hear from you. Apply today and take the next step in your career with Serco.