ER And HR Operations Lead

Michael Page (UK); Dover; On-site; GBP 55,000 - 64,000; Full time

Job summary

A leading HR consultancy in the United Kingdom is seeking an ER Lead to drive high-impact HR initiatives across multiple locations. The ideal candidate will have extensive experience in employee relations and strong people management skills. This role offers a competitive salary of up to £55,000 plus a £5K car allowance, private medical insurance, and bonus eligibility up to 13%. If you're ready for the challenge, apply today!

Benefits

Private medical insurance

Dental cover

Health cash plan

Bonus eligibility up to 13%

Qualifications

• Strong hands-on experience in employee relations, preferably with trade union exposure.
• Proven people management skills, able to coach and develop direct reports.
• Comfortable navigating challenging conversations with employees and unions.

Responsibilities

• Provide expert advice on employee relations issues.
• Lead and manage complex disciplinary and grievance cases.
• Coach, mentor, and develop a small HR team.
• Act as the primary contact for union representatives.

Skills

Employee relations

Coaching and development

Policy creation

Adaptability

Education

CIPD Level 5+

Job description

Overview

Lead high-impact HR and ER initiatives across multiple sites. Develop and coach a HR team in a fast-paced, transforming environment.

About Our Client

This opportunity is with a well-established organisation in the leisure, travel & tourism sector. They are focused on improving employee relations, developing internal HR capability, and driving positive cultural change across multiple sites.

Responsibilities

• Provide expert advice and guidance on employee relations (ER) issues, ensuring alignment with company policies and employment law
• Lead and manage complex disciplinary, grievance, and performance management cases fairly and effectively
• Support managers with PIPs, absence management, flexible working requests, and performance-related issues
• Act as a trusted advisor to business leaders, building strong relationships across the organisation
• Coach, mentor, and develop a small HR team of 2 (early-career and mid-level staff)
• Own, review, and update HR policies, processes, and manager guidance documents for compliance and practicality
• Act as the primary contact for union representatives, fostering positive working relationships and supporting industrial relations activities, including quarterly consultation meetings (e.g., JCC)
• Maintain accurate records of ER cases and prepare reports for senior management, including Employment Tribunal preparation
• Develop and deliver training sessions on ER best practices, employment law, and HR policies
• Ensure compliance with relevant employment legislation and keep policies up to date with legal and regulatory changes
• Support the implementation of company-wide HR initiatives and policies
• Foster a culture of integrity, adaptability, and collaboration within the team

The Successful Applicant

A successful ER Lead should have:

• CIPD Level 5+ (Level 7 preferred) or equivalent experience
• Strong hands-on experience in employee relations, preferably with some trade union exposure
• Proven people management skills, able to coach, develop, and support direct reports
• Comfortable navigating challenging conversations with employees, managers, and unions
• Highly adaptable, resilient, and team-oriented with strong integrity
• Willing to travel regularly across multiple sites
• Confident in policy creation, process improvement, and building manager capability

What’s on Offer

• A salary of up to £55,000 + £5K car allowance
• Private medical insurance, dental cover, and a health cash plan
• Bonus eligibility of up to 13% of your annual salary

If you are ready to take on the challenge as an ER Lead in the leisure, travel & tourism industry, we encourage you to apply today!