Equipment Service Technician

ZipRecruiter; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A coffee equipment services company is seeking a Field Equipment Service Technician to ensure excellent service and installation of coffee brewing and beverage equipment. The successful candidate will have mechanical skills, perform customer service, and manage documentation. Ideal for individuals with previous electrical, plumbing, or HVAC experience, this hourly position requires on-call duties and regional travel.

Qualifications

• Mechanical and technical experience required.
• Previous foodservice experience essential.
• Ability to travel within a 100+ mile radius of the branch location.

Responsibilities

• Provide installs, repair, and removal of coffee dispensing equipment.
• Perform scheduled and unscheduled service activities.
• Maintain spare parts and equipment levels.

Skills

Mechanical Troubleshooting Skills

Customer Service Skills

Oral and Written Communication Skills

Problem Solving

Decision Making Skills

Collaboration

Education

High school diploma or equivalent

Tools

Voltage Systems Expertise

Electrical Repair Skills

Heavy Equipment Repair

Job description

Job DescriptionJob Description

Career growth opportunity for an individual who is mechanically inclined and has basic knowledge of electrical and plumbing with great customer service skills.

At Farmer Brothers, our Revive Service & Restoration team of experts specialize in tea and coffee beverage brewing equipment installations and removals, maintenance plans and any emergency services. As a Field Equipment Service Technicianyou will be responsible for providing exceptional service and will be trained by expert service technicians how to install coffee brewing and beverage equipment for a designated customer base. In this role you will be responsible for parts inventory, service call closure and specific documentation of work assignments and time.

**Typical Work Schedule: **Monday - Friday, 8:00 am - 4:30 pm, on-call required, including weekends but will rotate weekends with other service technicians.

**Travel Requirements: **Driving of 100-mile radius in most markets, regional travel may be needed

Responsibilities

• Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in "On Call" service including after hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Provide customer feedback/requests to management or inter-departments.
• The ability to follow outlined service level agreements for customer programs
• The ability to manage and prioritize task to meet expectations

Job Qualifications:

**

Pay: This is an hourly union position; per the CBA, the rate is $24.81/hour**

Education & Experience

• High school diploma or equivalent required
• Mechanical and technical experience required.
• Previous foodservice experience .
• Previous electrical, plumbing, HVAC, Tech Meter experience .
• Valid driver’s license with clean driving record
• Able to travel within 100+ mile radius of branch location
• Ability to problem solve and diagnose equipment issues.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.

Personal & Professional Skill Sets

• Good oral and written communication skills
• Good customer service skills
• Able to be fully supportive and stand behind business goals.
• Readily identifies issues, problems or opportunities.
• Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
• Is aware of impact self has on others.
• Use active listening and communicates effectively with customers or management.
• Ability to identify new opportunities and proactively work to grow the business.
• Able to build rapport and cooperative relationships with customers
• Use sound business judgement.
• Decision making skills.
• Able to work independently with little supervision.
• Collaboration

You should be proficient in:

• Creating Preventive Maintenance Plans
• Heavy Equipment Repair
• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• Commercial Electrical Expertise
• Electrical Troubleshooting
• Electrical Repair
• Service Advisor/Writer
• Machine Safety Inspections