EPR Communications Manager

Airedale NHS Foundation Trust; Silsden; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking an EPR Communications Manager to oversee the implementation and optimization of its new electronic patient record system. This role requires strategic development of communications strategies and engaging with stakeholders. Key responsibilities include creating content, managing feedback, and providing support during critical phases of the project. Candidates should have substantial experience in program communications and a proven ability to lead effective communication strategies.

Benefits

Cycle to Work

Travel Scheme

Childcare Vouchers

Onsite Nursery

Employee Assistance Programme

Extensive Reward Scheme

Qualifications

• Proven experience developing and delivering successful communications strategies.
• Strong writing skills to create clear and engaging content.
• Ability to establish and monitor KPIs for communications effectiveness.

Responsibilities

• Develop and implement a comprehensive communications strategy for the EPR programme.
• Create engaging content explaining the purpose and benefits of the EPR programme.
• Monitor and manage feedback mechanisms related to communications.

Skills

Experience in programme communications

Ability to work autonomously

Strategic communications development

Job description

Airedale NHS Foundation Trust is embarking on its next phase of digital development with the implementation of its new electronic patient record (EPR). The EPR will bring about a transformation to the way the Trust provides care to patients and the programme needs forward‑thinkers to join the team.

The EPR Communications Manager will play a key role in the implementation and optimisation of the EPR, engaging with all stakeholders and delivering high‑quality, strategic communications that will be vital to the programme's success.

The role requires experience of programme communications and the ability to work autonomously, developing and delivering successful communications strategies and producing the full range of communications needed.

Responsibilities

• Develop and implement a comprehensive communications strategy for the EPR programme, aligned to the Trust’s wider strategy, covering the full gamut of internal and external communications.
• Create clear, accessible, and engaging content to explain the purpose, benefits, and progress of the EPR programme.
• Work closely with programme leads, IT, clinical teams, the Trust’s communications team, communications colleagues at Bradford Teaching Hospitals NHS FT and Calderdale and Huddersfield NHS FT, and external suppliers to manage and coordinate messaging and updates.
• Develop a stakeholder management plan that facilitates two‑way communication.
• Produce content for MP and ministerial briefings, the Overview and Scrutiny Committee and regulatory bodies as required.
• Monitor and manage programme feedback mechanisms, in particular the EPR programme email inbox.
• Develop a responsive approach to requests for communications support, helping workstream leads to create key messages and communications materials to support them to effectively communicate with staff and stakeholders.
• Establish KPIs and methods for monitoring the effectiveness of communications activities, using the results to inform and adapt future strategies and contribute to existing reporting mechanisms.
• Provide expert advice to senior leaders on communications risks and opportunities.
• Work with the programme team and other communications colleagues to provide coordinated and comprehensive communications support before, during and after the critical go‑live period.
• Support the delivery of key events and briefings throughout the programme, developing materials, dealing with event coordination and ensuring participants are fully informed.
• Appropriately manage confidential, complex and sensitive information, exercising discretion and upholding high professional and ethical standards at all times.

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long‑term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We pride ourselves on supporting all people to thrive and flourish at work and have frameworks in place for reasonable adjustments and flexible working.

Benefits

• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks: Enable, Rainbow, Gender, Race Equality, Ecoaware & Admin Network

DBS Check

If you are offered a position that requires a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full month’s salary. This is a condition of employment. By applying you confirm that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks.