EPR Communications and Engagement officer | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare trust in South London is seeking a Senior Communications and Engagement Officer. This role involves developing internal and external communication plans for their Electronic Patient Record initiative. The successful candidate will create multi-media content, collaborate across departments, and ensure engagement with historically underrepresented groups. The position offers flexibility in hours and promotes a healthy work-life balance.

Benefits

Flexible working hours

Work-life balance

Qualifications

• Experience in developing and implementing communication plans.
• Ability to work collaboratively and inclusively.
• Strong skills in multi-media content production.

Responsibilities

• Develop robust internal and external communication plans.
• Support program team with engagement best practices.
• Lead on content design and collateral production.
• Monitor political activity related to the EPR.

Skills

Communication planning

Engagement strategies

Multi-media content creation

Networking

Job description

Senior Communications and Engagement Officer

Ournewelectronicpatientrecord(EPR)willbethebiggestandmostimportanttransformationalchangemostofusinSouth London and Maudsley (SLaM)willever beinvolvedin.Itwill change thewayweuseand shareinformationbyhavingreal-timedataaboutourpatientswhereverandwheneverweneedit.

Role Overview

OurSeniorCommunications and EngagementOfficerplays akeyroleinthedeliveryandimplementationofourEPR, creating contentand co-ordinatingandsupporting engagementand communicationsactivitytoagreeddeadlines.

Key Responsibilities

• Develop, implement and evaluate robust and inclusive internal and external communication plans that reflect our vision and values.
• Support and advise the programme team on best practice in relation to communication and engagement.
• Ensure we reach and hear from people with lived experience of our services and people from groups who are seldom heard from.
• Lead on content design, development and production of multi‑media collateral to tell the story of our EPR.
• Build positive networks with colleagues at all levels and actively seek feedback to improve how the programme includes, listens and engages with people.
• Work across organisational boundaries to ensure consistency and connectivity with other electronic patient record and digital programmes in the Trust.
• Provide training to programme team members in communications as required.
• Support the provision of media training to our identified spokespeople.
• Contribute to monitoring political activity in relation to the electronic patient record programme, including writing briefings on key issues.
• Develop and produce update briefs for video content and work with videographers to film and edit media for our communications channels.
• Plan and prepare events related to the EPR programme and the wider digital transformation programme, including visits from external stakeholders and VIPs.

Team & Locations

The team and department are based across three main sites: 1. Maudsley Hospital (headquarters) – located at Denmark Hill. 2. St Pauls – located within the Bromley area. 3. Bethlem Royal Hospital – located in a green setting in South East London.

Flexible Working

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

This advert closes on Friday 9 Jan 2026