EPR Change Manager

NHS; United Kingdom; Hybrid; GBP 64,000 - 72,000; Full time

Job summary

A prominent healthcare organization based in the UK is seeking an EPR Change Manager to lead the implementation of an Electronic Patient Record system. This pivotal role involves ensuring staff engagement and successful adaptation to new digital processes. Candidates should possess a Master's degree in Health or Change Management and proven experience in change management within large organizations. The position offers a salary range of £64,156 to £71,148 per annum, with flexible working opportunities.

Qualifications

• Proven track record of working within major change/transformation programmes.
• Experience and knowledge of change management methodologies.
• The ability to communicate effectively at all levels.

Responsibilities

• Develop and deliver a comprehensive EPR Change Management Strategy.
• Lead the EPR change workstream within the broader digital transformation programme.
• Engage with stakeholders to ensure awareness and readiness for change.

Skills

Change management principles

Stakeholder management

Communication skills

Analytical skills

Presentation skills

Education

Master's degree in Health Management or Change Management

Tools

PRINCE2

ITIL Service Management Foundation

Job description

EPR Change Manager

The closing date is 09 January 2026

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust's history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.

Career Progression pathways and development opportunities

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

The EPR Change Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation's culture and operational practice.

The postholder will provide leadership for the change management workstream, collaborating closely with programme leads, clinical stakeholders, operational managers, and external partners. Their focus will be to ensure that the EPR system is aligned with the needs of both the Trust and its patients. This involves the development and execution of a comprehensive change strategy that promotes staff engagement, readiness, and the ongoing adoption of new digital processes.

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

About us

This role is in the Digital EPR PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.

The Digital team are located across 3 main sites;

Trust headquarters

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls

St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital

Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Job responsibilities

Key Responsibilities

• Develop and deliver a comprehensive EPR Change Management Strategy aligned with Trust-wide objectives.
• Lead the EPR change workstream within the broader digital transformation programme.
• Apply structured change management methodologies to plan, execute, and adapt complex change activities.
• Prepare and deliver change enablement materials including impact assessments, readiness plans, sustainability strategies, and benefits realisation frameworks.
• Ensure compliance with NHS governance, standards, and data protection regulations.

Leadership & Team Management

• Manage and support a team of Change Leads and Change Agents across clinical and operational departments.
• Implement new working practices and support collaborative approaches and capacity planning.
• Act as a change agent, driving delivery of change workstreams and activities.

Stakeholder Engagement & Communication

• Engage with stakeholders to ensure awareness, involvement, and readiness for change.
• Lead stakeholder engagement and communication initiatives, including mobilisation of Change Agents or Champions.
• Plan and facilitate workshops, briefings, and communications to promote understanding of the EPR system.
• Address resistance to change and ensure patient care considerations are embedded in all change activities.
• Identify and address risks, resistance, and barriers to change through structured mitigation planning.
• Manage risks and issues associated with change activities and outcomes.
• Collaborate with training teams to ensure staff are adequately prepared and supported.
• Contribute to training design by preparing learning plans and supporting material.
• Coordinate delivery efforts with programme managers, Digital Services, and external suppliers.
• Contribute to service design impacting patient care and administrative workflows.

Monitoring & Reporting

• Monitor adoption metrics and feedback to continuously refine change strategies.
• Support implementation of Change Plans and track progress against defined success criteria and business case objectives.
• Report on the status of change workstreams, project actions, and business-as-usual initiatives.
• Provide regular progress updates to senior leadership and contribute to programme board reporting.
• Promote a culture of continuous improvement and digital innovation across the organisation.
• Ensure EPR system functionality aligns with local clinical and operational workflows.

Person Specification

Qualifications

• Master's degree in Health Management or Change Management, or equivalent experience.

Knowledge and skills

• Proven track record of working within major change/ transformation programmes to effectively manage and deliver change.
• Experience and knowledge of change management principles, concepts, methodologies and tools; able to advise on, and utilise a 'good practice approach' to business change.
• Experience of preparing all relevant project documents.
• The ability to communicate with all levels of staff within the Trust (clinicians, Service Managers etc) both verbally and in writing.
• Excellent written, verbal, communications and presentation skills.
• Good analytical and report writing skills.
• Able to define problems and evaluate new concepts and ideas and identify recommendations and solutions.
• Experience in stakeholder management on complex/sensitive programmes, and able to influence and gain buy-in to enable change to happen through others.
• Excellent interpersonal and communication skills and a proven ability to convey complex information (including presentations) and develop, maintain and enhance relationships with a variety of internal and external contacts.
• Ability to influence others and move toward a common vision or goal.
• Strong analytical skills with experience of assessing the impact of change.
• Good understanding and demonstrable knowledge of benefit management and change role within it.
• Previous project experience in a large organisation and managing projects using PRINCE 2 or other recognised project methodology.
• ITIL Service Management Foundation.
• Flexible and adaptable; able to work in ambiguous situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£64,156 to £71,148 a year per annum inclusive of HCAS