Epos system Support Team Leader

100 Percent; England; On-site; GBP 40,000; Full time

Job summary

A digital services company located in High Wycombe seeks a motivated Team Leader for EPOS System Support. You will be responsible for leading a customer solutions team, managing system support, and ensuring high-quality implementation of our in-house EPOS platform. Ideal candidates will have previous leadership experience and strong problem-solving skills. A competitive salary of £40,000 plus bonuses and benefits, including a company pension and private healthcare, is offered for this office-based role.

Benefits

Company pension

Employee benefits programme

4 weeks holiday

Performance-related bonus

Private healthcare

Access to discounted products

Qualifications

• Experience leading a customer support or solutions team.
• Proficient with EPOS systems and daily operations.
• Strong communication and motivational skills.

Responsibilities

• Lead and develop a Customer Solutions team (3 direct reports).
• Oversee system support management and ticket resolution.
• Manage the full customer implementation pipeline.

Skills

Leadership

Customer service

Problem-solving

Analytical skills

Time management

Tools

Windows 11

MS Office

Excel

Job description

Team Leader EPOS System Support

Location: High Wycombe (Office-Based)

£40,000 + Bonus + Full Benefits Below

About the Role

This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.

We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.

You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.

Key Responsibilities

• Lead, support, and develop a Customer Solutions team (3 direct reports)
• Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
• Manage the full customer implementation pipeline from initial enquiry to go-live
• Work with internal teams to support user retention and customer satisfaction
• Deliver user health checks and training on new features
• Maintain project and performance trackers to support reporting and analysis
• Assist with product data management, application testing, and user communications
• Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience

Personal Attributes:

• Natural leader with the ability to motivate and support a team
• Professional, friendly communicator with a strong customer-service focus
• Confident problem-solver with strong numerical and analytical skills
• Self-starter who drives results and supports collaborative team goals
• Highly organised with strong workload and time management skills

Professional Experience:

• Proficient with Windows 11, MS Office, and especially Excel
• Experience with EPOS systems and daily operational processes
• Background in team leadership and performance monitoring
• Experience in retail, hospitality, education, or similar operational environments
• Sales or lead management experience

Beneficial Experience (Not Essential)

• Application or IT support
• Small-business operational experience
• Familiarity with SQL
• Industry-specific product knowledge (training provided)

Benefits for the Team Leader EPOS System Support position

• Company pension
• Employee benefits programme
• 4 weeks holiday plus bank holidays and birthday leave
• Performance-related bonus
• Private healthcare
• Access to discounted products for personal use

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.