EOC Emergency Health Advisor

NHS; Skelton-in-Cleveland, Newton Hill; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare provider is seeking Emergency Health Advisors (EHAs) in Skelton-in-Cleveland. Offering both full-time and part-time roles, this position involves answering emergency calls and providing essential patient care advice. Successful applicants will undergo a rigorous 11-week training program before securing a permanent contract. The role includes handling high-stress situations and requires strong communication skills. Join us to make a real difference in patients' lives while enjoying flexible shift patterns and a supportive work environment.

Benefits

27 days annual leave, increasing to 33 with service

Contributory Pension

Employee assistance and counselling service

Flexible working hours

Qualifications

• Minimum 2 years' experience working in a patient/customer focused environment.
• Experience of working in a call centre environment.
• Ability to manage highly stressful situations and make sound decisions.

Responsibilities

• Answer Emergency and Non-Emergency calls within the Emergency Operations Centre.
• Provide appropriate advice to care for patients until assistance arrives.
• Assist ambulance crews and dispatchers with information during incidents.

Skills

Customer service

Stress management

Decision making

IT literacy

Education

5 GCSEs at grade C or above including English Language

NVQ Level 3 in a relevant subject

Job description

Emergency Health Advisor (EHA) Opportunities

Are you ready for a rewarding new career in 2026?

Yorkshire Ambulance Service NHS Trust is seeking passionate individuals to join our team as Emergency Health Advisors (EHAs). We offer both full-time and part-time positions with flexible shift patterns to fit your lifestyle.

• Starting salary: £24,937, rising to £26,598 after 2 years (pro rata for part-time)
• Shift allowance: Enhance your earnings with up to £429.00 per month (gross) for unsocial hours (pro rata for part-time)
• Potential progression to Enhanced Emergency Health Advisor: After 18 months as a band 3 Emergency Health Advisor, you will progress to a band 4 Enhanced Emergency Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.

Unsocial Hours Allowance Applies To:

• Saturdays: Midnight to midnight
• Weekdays: Any time after 8pm and before 6am
• All day Sundays and Public Holidays

Why Join Us?

• Make a real difference: Help save lives and support patients in their time of need, whether guiding someone through CPR, delivering a baby or assisting with non-emergency situations
• Have a unique, meaningful career where every day brings new challenges and rewards

Locations

• Our Emergency (999) Operations Centres are based in Wakefield and York

Main duties of the job

As an Emergency Health Advisor (EHA), your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.

We offer a range of full and part-time rotas - please see attached rota pack.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Job responsibilities

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 11 weeks in length and consists of classroom training and mentorship in the Emergency Operations Centre.

Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of approximately 150 hours (4 weeks) will follow. Any absences during the first 6 weeks may result in the conditional offer of employment being withdrawn.

Staff will return to complete 3 days of classroom training in week 11 of their employment.

Staff are required to be flexible with their shifts during any mentorship as they will be following their mentor's rota. Mentor rotas are full-time.

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If this is passed, you will then be invited to attend a call handling assessment at our Wakefield Headquarters on Saturday 31st January 2026.

Candidates who pass the call handling assessment will be offered an interview on the same day.

Please note: If you are unable to attend the assessment on Saturday the 31st of January 2026, we kindly ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date.

Previous applicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.

Person Specification

Qualifications

• Educated to GCSE level with 5 grades A to C, or NVQ level 3, one of which must be in English Language or able to demonstrate the equivalent level of experience

Experience

• Minimum of 2 years' experience working in a patient/customer focused environment
• Experience of working in a call centre environment

Personal/other

• Able to manage highly stressful situations and make sound decisions
• Demonstrates sensitivity to the needs of individuals and groups
• IT literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Wakefield & York

YAS HQ Wakefield & Fairfields, Shipton Rd, York

Full-time,Part-time,Job share,Flexible working

Reference number

174-EHA-050126

Job locations

Wakefield & York

YAS HQ Wakefield & Fairfields, Shipton Rd, York