Entry Level Product Investigator

Randstad Delivery; Witney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Witney is seeking a Complaints Investigator to ensure the safety and quality of medical devices. In this role, you'll analyze and investigate product issues, identify trends, and collaborate globally. Candidates should have strong analytical skills and proficiency in Microsoft Word and Excel. This position offers competitive pay of £16.49 per hour, along with comprehensive training and great working perks.

Benefits

Free on-site parking

Subsidised canteen

Clean and safe working environment

Qualifications

• Keen eye for detail and knack for analysing information to find root causes.
• Communication skills to liaise effectively with colleagues.
• Experience with laboratory best practices and root cause analysis is a plus.

Responsibilities

• Investigate customer-returned medical devices to identify root causes.
• Analyse data to uncover trends in product complaints.
• Enhance procedures to support quality control efforts.
• Collaborate globally with team members.
• Spot trends in complaints for management attention.

Skills

Analytical Skills

Strong IT Skills

Excellent Communication

Attention to Detail

Education

Secondary education or equivalent in Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We\'re looking for a Complaints Investigator to join our team in Witney, Oxfordshire. In this role, you will use your analytical skills to investigate and solve complex product issues. This is a chance to make a real difference by ensuring the safety and quality of medical devices that improve people\'s lives.

What You\'ll Do

• Investigate Product Issues: You\'ll be responsible for meticulously investigating customer-returned medical devices to identify the root cause of any issues.
• Identify Trends: Using our advanced computer systems, you\'ll analyse data to uncover trends and patterns in product complaints, helping us proactively prevent future problems.
• Improve Processes: You\'ll play an active role in enhancing procedures and increasing efficiency to support our quality control efforts.
• Collaborate Globally: You\'ll work with colleagues around the world, sharing insights and collaborating to achieve team goals.
• Drive Problem-Solving: Your analytical mindset will be key to spotting trends in complaints and bringing them to management\'s attention for further investigation.

What We\'re Looking For

• Analytical Skills: You should have a keen eye for detail and a knack for analysing information to find root causes.
• Strong IT Skills: Proficiency in computer programs, particularly Microsoft Word and Excel, is essential.
• Excellent Communication: You\'ll need to communicate clearly and effectively with colleagues.
• Attention to Detail: The ability to follow procedures and accurately document your findings is crucial.
• Qualifications: You should have completed secondary education or an equivalent qualification in Maths and English. Experience with laboratory best practices and root cause analysis is a plus, but not required.

What We Offer

• Meaningful Work: This role offers the opportunity to contribute to the safety and quality of essential medical devices.
• Comprehensive Training: We provide full training, so prior experience isn\'t necessary.
• Competitive Pay: The pay rate is £16.49 per hour.
• Great Perks: You\'ll work in a clean, safe, and friendly environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen.
• Shift Pattern: The shift is 4 nights on, 4 nights off, from 7 PM to 7 AM.

Important Details

To be considered for this role, you must be eligible to live and work in the UK and be able to provide a five-year referencing history (employment or alternative activity).

To apply, please submit your application through this advert or call Lottie at phone number removed.

Randstad Business Support is acting as an Employment Business in relation to this vacancy