Entry-Level Networking Engineer - NOC & SLA Focus

NTT; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services company is seeking a Networking Managed Services Engineer (L1) in the United Kingdom. You will ensure client IT systems remain operational by managing incidents and providing first-line support. Responsibilities include incident monitoring, collaboration with the NOC, and process optimization. Applicants should possess a degree in IT and be pursuing CCNA. The role requires readiness for standby duties and offers flexible work options.

Benefits

Continuous learning opportunities

Flexible work options

Qualifications

• Ability to handle multiple incidents in a pressurized environment.
• Experience in network or data center support roles.
• Basic knowledge of network management tools and protocols.

Responsibilities

• Monitor client infrastructure and respond to incidents.
• Collaborate with NOC team to resolve technical issues.
• Identify and report common incidents for process improvement.

Skills

Communication across cultures

Project planning

Positive outlook under pressure

Active listening

Client-focused interactions

Education

Bachelor's degree in Information Technology

CCNA or working towards it

Tools

Fortinet Firewalls

Cisco Nexus switches

Cisco Catalyst switches

Logic Monitor

Job description

A global IT services company is seeking a Networking Managed Services Engineer (L1) in the United Kingdom. You will ensure client IT systems remain operational by managing incidents and providing first-line support. Responsibilities include incident monitoring, collaboration with the NOC, and process optimization. Applicants should possess a degree in IT and be pursuing CCNA. The role requires readiness for standby duties and offers flexible work options.