Entry-Level IT Service Desk Analyst - Core Systems

University of Birmingham; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

A leading educational institution in Birmingham is offering a Customer Service Practitioner apprenticeship. This full-time role focuses on providing exceptional IT support, recording incidents, and collaborating within a team. Ideal for individuals with GCSE qualifications in English and Maths and a passion for customer service. The role includes a competitive salary, comprehensive training, and opportunities for career development. Join a diverse community that values inclusivity and personal growth.

Benefits

40 days paid holiday

Occupational sick pay

Pension scheme

Flexible working arrangements

Qualifications

• Commitment to excellent customer service.
• Basic knowledge of mobile devices including tablets.
• Ability to maintain high accuracy under pressure.

Responsibilities

• Provide first-line support on all core systems issues via various contact methods.
• Record all user contact in IT Service Management tool.
• Identify trends in ongoing issues through collaboration.

Skills

Customer service

Communication

Teamwork

Problem-solving

IT skills

Education

GCSE English and Maths at grade A*-C/4-9

Tools

Microsoft Windows

Mac OS X

Job description

A leading educational institution in Birmingham is offering a Customer Service Practitioner apprenticeship. This full-time role focuses on providing exceptional IT support, recording incidents, and collaborating within a team. Ideal for individuals with GCSE qualifications in English and Maths and a passion for customer service. The role includes a competitive salary, comprehensive training, and opportunities for career development. Join a diverse community that values inclusivity and personal growth.