Entry into Service Recovery Coordinator

Change Grow Live; Sunderland; On-site; GBP 27,000 - 33,000; Full time

Job summary

A charitable organization is looking for an Entry Into Service Recovery Coordinator in Sunderland. Your role will involve engaging with service users, assessing their needs, and supporting them throughout their recovery journey. Candidates should have experience in substance misuse and excellent communication skills. This position offers a full-time contract with a competitive salary and a supportive working environment. Additional benefits include generous annual leave and a contributory pension scheme.

Benefits

25 days annual leave plus bank holidays

Paid Wellness hour weekly

Contributory pension scheme

Discounts for shopping and entertainment

Training and career development opportunities

Refer-a-Friend scheme

Qualifications

• Experience of working within a similar field is essential.
• Ability to engage effectively with service users.
• Flexibility to adapt to changing situations.

Responsibilities

• Support service users from entry to treatment.
• Provide assessment and recovery planning.
• Promote community involvement and advocacy.

Skills

Strong understanding of substance misuse issues

Experience managing group dynamics

Excellent verbal and written communication

Proactive time management skills

Knowledge of mental health interventions

Strong interpersonal skills

Ability to manage change

Understanding of information governance processes

Commitment to ongoing learning

Tools

Microsoft Outlook

Computer Literacy

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives offering support and respect in a safe environment treating each user as an individual and working with them to find the right treatment and care options.

Our core values are Be open be compassionate and be bold and our team members apply these daily to achieve our mission of helping people change the direction of their lives grow as individuals and live life to its full potential.

We have an exciting opportunity for an Entry Into Service Recovery Coordinator in Sunderland who has theskills and experience to assess and engage with our service users ensuring that they access the right intervention at the right time in a way that best meets their needs.

No two days are the same and we treat every person who comes into our service as an individual so being flexible curious and a good listener are key.

Where: Sunderland

Full Time Hours : 37.5 per week

Full Time Salary : 27861.26 - 32002.35 dependent on experience (based on full time hours pro rata for part time)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles the salary and payments will be pro rata based on contracted hours.

Responsibilities

• Supporting service users from point of entry into the service and through their treatment / recovery journey
• Providing screening assessment and recovery planning and onward referral
• Reducing drug and alcohol related harm to service users and the wider community
• Promoting carer service user and community involvement
• Providing advocacy for access to partnership services
• Working with service users to support social (re)integration enabling them to lead meaningful and purposeful lives : promoting recovery resilience peer support and self-determination
• Research design and prepare subject matter and materials for groups / pods.
• Deliver structured content within group settings to service users at various stages of recovery
• Engage with debriefing and evaluations with co-facilitators after groups / pods have taken place reviewing progress and identifying concerns with service users
• Tailor specific workshops around the needs of the service users.

About you

• Have a strong understanding of substance misuse issues and experience of working within a similar field
• Experience of working with groups / pods and managing group dynamics such as conflict or challenging behaviour.
• Be an excellent communicator both verbal and written with good IT skills
• Proactive and able to work on own initiative with excellent time management and prioritising skills
• Have a good working knowledge of mental health interventions services and good practice
• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals agencies and internal / external stakeholders
• Ability to manage change successfully in a way that prioritises the needs of service users
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you

• 25 days of annual leave plus bank holidays. Additionally youll receive one extra day of annual leave for each year of service during your first five years therefore you will enjoy 30 days of leave after five years with us
• Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping cinema holidays etc.
• A friendly and supportive team
• Training career development & progression opportunities
• Generous Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas unfortunately we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here : Skilled Worker visa : Overview -

We reserve the right to close the vacancy early if we receive a high number of applications so we encourage you to apply as soon as possible.

If this sounds like you and you would like to begin your journey with Change Grow Live then we would love to talk to you.

Salary Range (pro rata if part time)

CGL points 23 to 28 (27861.26 - 32002.35)

Interview Date

20 / 11 / 2025

Closing Date

13 / 11 / 2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details :

Jane Shaw

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Required Experience

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary Salary

27861 - 32002