Enterprise Tech Support Engineer – Microsoft 365 & Azure

cloudvantage Limited; Remote; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking a Technical Support Engineer to deliver enterprise-level support using phone, web, email, chat, and more. The ideal candidate will have extensive knowledge of Microsoft products, including M365, Azure, and client operating systems. Responsibilities include diagnosing customer issues, ensuring prompt feedback, and documenting knowledge for future reference. Excellent communication and problem-solving skills are essential for success in this role.

Qualifications

• Extensive knowledge of Microsoft products and technologies.
• Proven experience in enterprise technical support or IT support.
• Strong problem-solving and client-facing skills required.

Responsibilities

• Provide enterprise-level support via multiple communication channels.
• Take ownership of customer issues and ensure resolution.
• Document knowledge and prepare timely reports.

Skills

Microsoft product knowledge

M365 and associated technologies

Microsoft Client operating systems management

Technical support experience

Problem-solving skills

Client-facing skills

Written and verbal communication skills

Job description

A technology solutions provider in the United Kingdom is seeking a Technical Support Engineer to deliver enterprise-level support using phone, web, email, chat, and more. The ideal candidate will have extensive knowledge of Microsoft products, including M365, Azure, and client operating systems. Responsibilities include diagnosing customer issues, ensuring prompt feedback, and documenting knowledge for future reference. Excellent communication and problem-solving skills are essential for success in this role.