Enterprise Customer Success Manager: Drive Revenue Growth

Powtoon; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A growing AI-powered video platform in Greater London seeks a commercially minded Customer Success Manager to drive revenue retention and growth. In this role, you will build strong relationships with enterprise clients, ensuring they achieve their business goals. You will require 3-6 years of experience in Customer Success or Account Management in a B2B SaaS environment, strong analytical skills, and the ability to manage senior stakeholders effectively. Join us to help organizations communicate better.

Benefits

Opportunity to grow in a profitable startup

Fun and creative flagship product

Volunteering programs

Fully stocked office

Weekly food allowance via Deliveroo

Cyclescheme

Qualifications

• 3-6+ years experience in Customer Success or Account Management.
• Proven experience owning Retention & Expansion targets.
• Strong numerical and analytical capability.

Responsibilities

• Build strong relationships with enterprise customers.
• Drive onboarding, adoption, and ongoing value realization.
• Lead structured business reviews focused on outcomes.

Skills

Customer Success

Account Management

Analytical skills

Presentation skills

Sales partnership

Tools

CRM tools (HubSpot, Salesforce)

Job description

A growing AI-powered video platform in Greater London seeks a commercially minded Customer Success Manager to drive revenue retention and growth. In this role, you will build strong relationships with enterprise clients, ensuring they achieve their business goals. You will require 3-6 years of experience in Customer Success or Account Management in a B2B SaaS environment, strong analytical skills, and the ability to manage senior stakeholders effectively. Join us to help organizations communicate better.