Enterprise Architect - Service Management

Marks and Spencer; Salford; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading retail company in the UK is looking for an Enterprise Architect to focus on delivering customer-centric outcomes and leading architectural resources. In this role, you'll decide on strategic technology choices, set target architectures, and ensure alignment between architectural and business priorities. To excel, candidates should demonstrate enterprise architecture expertise, a strong knowledge of frameworks, and the ability to deliver digital transformation at scale, all while fostering strong partnerships across the organization.

Benefits

20% colleague discount on all products

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices portal

Market-leading family policies

24/7 wellbeing support

One paid volunteer day a year

Qualifications

• Strong knowledge of frameworks like TOGAF and ArchiMate.
• Ability to develop enterprise models across various domains.
• Proven experience in digital transformation within the past 3 years.

Responsibilities

• Decide on architectural technology and vendor choices.
• Set direction on target architectures and transitional states.
• Ensure architecture vision is delivered in partnership with the business.

Skills

Enterprise architecture expertise

Knowledge of frameworks and modelling tools

Digital transformation delivery

Understanding of architectural patterns

Knowledge of IT operating frameworks

Awareness of ITSM products & tools

Cyber security knowledge

Tools

ServiceNow

Jira

Job description

Summary

As an Enterprise Architect for Service Management, you will be a thoughtful and technical leader focused on delivering customer‑centric outcomes, leveraging the M&S service management and Digital & Tech technologies. You will lead and mentor architectural resources to achieve business goals, develop and own Enterprise Architecture roadmaps and apply industry best practices to support strategic objectives. Collaborating with senior partners, Engineers and across product tribes, you will ensure alignment of architectural, business, product, and technical priorities.

All the Details

What you’ll do

• Decides on architectural strategic technology & vendor choices/selection for the architecture landscape and TCO economic ambition bringing together technical depth and breadth in a drive towards a single vision.
• Decides and sets direction on 1-3-year target architectures, transitional states, blueprints, principles, standards & rolling adaptable costed roadmaps for their area. This is in collaboration with D&T product, engineering, data and business stakeholders with a clear line of sight to business need / outcome/ vision and simplifies the landscape. This must also show end to end compliance with the rest of the architecture target.
• Form part of overall architecture governance ensuring adequate level of architecture artefacts are well understood, are clear, simple and collaboratively created. That transition roadmaps form business cases and executable plans and guide the way to full implementation.
• Ensure the total cost of ownership (TCO) is considered in all decision‑making enabling simplification and lowering towards target state.
• Ensure architecture vision, targets and changes are delivered seamlessly in partnership with the business

Who you are

• Demonstratable enterprise architecture expertise with a strong knowledge of frameworks and modelling tools (e.g., TOGAF / ArchiMate / BIZBOK / LeanIX)
• Experience developing enterprise models across Business Capability, Product, Service Domain and Data
• Proven track record of delivering digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends.
• Strong understanding of architectural patterns, integration and modern engineering practices
• Knowledge of IT operating frameworks (e.g., ITIL / COBIT / IT4IT / SIAM / DevOps / etc)
• Awareness of various ITSM products & tools (Helix / ServiceNow / Jira / etc)
• Awareness of UK and international standards and legislation around cyber security and resilience (e.g., NIS2 Directive, DORA, ISO/IEC 27001, NIST Cybersecurity Framework, GDPR)

What’s in it for you?

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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