Enhanced Support Officer

NHS; Sheffield; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization in Sheffield is seeking a Security Team member to provide support and maintain a safe environment at Sheffield Children's Hospital. This permanent part-time position involves two 12-hour shifts weekly, requiring strong communication skills and experience in customer service. Applicants must possess GCSEs including English and Maths. The role includes regular patrolling, incident response, and supporting vulnerable patients.

Qualifications

• Experience working in a customer-facing environment required.
• A calm, flexible, and team-oriented person is necessary.

Responsibilities

• Maintain a visible security presence through regular patrols.
• Respond to incidents of violence or aggression.
• Support staff and patients with physical and mental health needs.

Skills

Communication skills

Teamwork

Flexibility

Education

GCSEs (or equivalent) including English and Maths

Job description

Overview

Permanent | 24-hour day post. We are offering opportunities to join the Security Team at Sheffield Childrens Hospital. The Day Post consists of two 12-hour shifts per week on a rota basis.

You will help maintain a safe and secure environment for patients, visitors, and staff. Working across different areas of the hospital, you will provide support to nursing teams, respond to security incidents, and contribute to the wellbeing of vulnerable patients.

About You

You\'ll be a calm, flexible, and team-oriented person with strong communication skills. You\'ll be comfortable interacting with children, families, and staff in a compassionate and respectful manner, even during challenging situations. Experience in customer service or a security-related environment is desirable.

Essential

• GCSEs (or equivalent) including English and Maths
• Experience working in a customer-facing environment
• Ability to work within a team and follow direction

Main duties

Reporting into the Deputy Director of Hotel Services, your responsibilities will include:

• Maintain a visible security presence through regular patrols
• Respond to incidents of violence or aggression, including safe restraint and removal if necessary
• Support staff and patients with physical and mental health needs on wards
• Monitor and report security issues through CCTV and incident logs
• Support emergency situations and communicate with police and hospital staff
• Perform duties such as litter removal, laundry and food delivery, and waste handling

About the organisation

Sheffield Children\'s NHS Foundation Trust aims to provide healthier futures for children and young people. We prioritise Outstanding Patient Care, a Brilliant Place to Work, and Leaders in Children\'s Health. We work with partners locally, regionally, and nationally, delivering physical and mental healthcare in acute and community settings. Our CARE values are Compassion, Accountability, Respect, and Excellence.

Details

Date posted: 24 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 425-25-7487987

Job location: Sheffield Children\'s NHS Foundation Trust, Western Bank, Sheffield, S10 2TH

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification. The post includes the Sheffield Children\'s uplift pay to meet the Real Living Wage of £12.60 per hour.

Diversity and inclusion

We are committed to creating an inclusive environment that celebrates diversity and supports everyone\'s success. We prioritise Equality, Diversity, and Inclusion in recruitment, creating a welcoming space for people of all backgrounds. Feedback is welcome to improve our practices. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. We are building a workplace where everyone belongs.

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Qualifications and experience

Essential

• GCSEs or equivalent including English and Maths

Desirable

• Recognised security qualification, SIA licence holder
• CCTV operator licence
• Restrictive intervention/Safe holding qualification

Experience

• Experience of working within a customer service environment

• Desirable: Previous hospital security experience

Skills

• Ability to effectively communicate and interact with others (verbal and written)
• Teamworking and ability to follow instructions
• Knowledge of Data Protection Act and CCTV systems (desirable)

Personal attributes

• Flexible approach to work
• Ability to work on own initiative
• Team-oriented with a helpful attitude

Disclosure and Barring Service check: This post is subject to the Rehabilitation of Offenders Act and will require a DBS disclosure.

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship will be considered alongside all other applications.