Engineering Customer Support Advisor

Adecco; Essex; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Advisor in Rochford, Essex. The role involves serving as the Single Point of Contact for customers and suppliers, ensuring their inquiries are managed effectively while collaborating with sales teams to achieve targets. Ideal candidates will possess a strong background in customer service, excellent communication skills, and proficiency in ERP or CRM systems. This position offers a competitive salary and meaningful growth opportunities within the engineering industry.

Benefits

Competitive salary

Inclusive workplace culture

Learning and development opportunities

Qualifications

• Strong background in customer service, preferably in a supplier-focused environment.
• Excellent organisational skills and attention to detail.
• Ability to communicate complex information clearly.
• Proficiency in using ERP, WMS, or CRM platforms.
• Proactive problem-solving and collaborative approach.

Responsibilities

• Serve as the Single Point of Contact for customers and suppliers.
• Liaise with customers to manage inquiries and expectations.
• Collaborate with the Sr. Commercial Officer on sales targets.
• Address customer complaints and quality issues.
• Maintain up-to-date records of customer interactions.

Skills

Customer service background

Organisational skills

Communication skills

Problem-solving

ERP/WMS/CRM proficiency

Job description

A leading recruitment agency is seeking a Customer Support Advisor in Rochford, Essex. The role involves serving as the Single Point of Contact for customers and suppliers, ensuring their inquiries are managed effectively while collaborating with sales teams to achieve targets. Ideal candidates will possess a strong background in customer service, excellent communication skills, and proficiency in ERP or CRM systems. This position offers a competitive salary and meaningful growth opportunities within the engineering industry.