Engine Field Service Technician

Cummins Inc.; Cumbernauld; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global engine manufacturer is seeking an experienced Engine Field Service Technician in Wishaw, Scotland. In this permanent role, you will lead troubleshooting and repairs, mentor junior technicians, and enhance customer relationships. Ideal candidates have advanced technical skills and significant field service experience. This position offers a hybrid work model with regular hours, focusing on quality service delivery.

Qualifications

• Advanced technical proficiency in engine systems, diagnostics, and electronic service tools to manage complex repairs and preventative maintenance.
• Strong communication and customer focus, enabling tailoring solutions to diverse client needs.
• Leadership and coaching skills to guide junior technicians and develop talent.

Responsibilities

• Lead complex troubleshooting and repair operations on customer sites.
• Strengthen customer relationships and identify additional service opportunities.
• Mentor and develop technicians and apprentices, transferring technical knowledge.

Skills

Advanced technical proficiency in engine systems

Strong communication and customer focus

Leadership and coaching skills

Adaptability and self-development mindset

Education

Vocational diploma from a relevant technical institution

Tools

Guidanz

SAP

ANVL

Job description

Overview

We are looking for a talented Engine Field Service Technician (Level III), specialising in Service, based in Wishaw, Scotland, United Kingdom.

This is a permanent role, working Monday to Friday 8am – 4pm.

In this role, you will make an impact in the following ways:

• Lead complex troubleshooting and repair operations across Cummins mid-range to high-horsepower products, ensuring high-quality service delivery on customer sites.
• Drive operational excellence by adhering to Cummins’ Standard Repair Times (SRTs) and using electronic tools like Guidanz, SAP, and ANVL to complete documentation and service tasks efficiently.
• Strengthen customer relationships by serving as the primary technical contact, delivering prompt and effective support, and identifying additional service opportunities.
• Champion health and safety by modelling proactive behaviours and ensuring compliance with all relevant policies and legislation.
• Mentor and develop technicians and apprentices, transferring technical knowledge and reviewing repair plans to build team capability.
• Support strategic initiatives by contributing to local CIT projects and collaborating with branch teams to meet business goals.
• Ensure technical accuracy and escalation by diagnosing complex issues, documenting troubleshooting steps, and escalating unresolved problems to product specialists.
• Enhance service quality and efficiency through expert use of diagnostics and electronic service tools, ensuring repairs meet Cummins standards and customer expectations.

Responsibilities

To be successful in this role, you will need the following:

• Advanced technical proficiency in engine systems, diagnostics, and electronic service tools to manage complex repairs and preventative maintenance.
• Strong communication and customer focus, enabling you to tailor solutions to diverse client needs and foster long-term relationships.
• Leadership and coaching skills to guide junior technicians, manage conflict, and develop talent aligned with organisational goals.
• Adaptability and self-development mindset, embracing continuous learning and growth through formal and informal channels.

Qualifications

Education/Experience:

• Vocational diploma from a relevant technical institution; Apprentice Trained Engine Technician is preferred.
• Locally valid driving permit.
• Significant field service experience with expert-level knowledge of engine products.
• Proven customer service background.
• Experience providing technical advice and coaching to junior technicians is preferred.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

ReqID 2420153

Relocation Package No