Enforcement Admin Officer: Fines Recovery & Public Service

HM Courts & Tribunals Service (HMCTS); West Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A governmental service agency is seeking an Administrative Officer in Kidderminster, responsible for providing excellent customer service and administrative support. The role involves assisting in the recovery of criminal fines, creating records, and engaging with various stakeholders. Candidates should possess strong customer service skills, experience in an administrative environment, and excellent communication abilities. This position offers flexible working options and requires office-based attendance to serve the community effectively.

Benefits

25 days annual leave increasing to 30 after five years

Pension options

Training and development opportunities

Qualifications

• Strong customer service skills with confidence to support customers via telephone, webchat and email.
• Experience of working in an administrative role in a customer focused environment.
• Proficient with IT and Microsoft Software packages.
• Excellent communication and organisational skills.
• Exceptional attention to detail.

Responsibilities

• Provide customer service and administrative support for the recovery of criminal fines.
• Create and update records on the in-house computer system.
• Engage with Managers and Courts to convey information related to compliance.

Skills

Strong customer service skills

Experience in an administrative role

Proficient with IT and Microsoft Software

Excellent communication skills

Exceptional attention to detail

Job description

A governmental service agency is seeking an Administrative Officer in Kidderminster, responsible for providing excellent customer service and administrative support. The role involves assisting in the recovery of criminal fines, creating records, and engaging with various stakeholders. Candidates should possess strong customer service skills, experience in an administrative environment, and excellent communication abilities. This position offers flexible working options and requires office-based attendance to serve the community effectively.