Energy Specialist

Tetra Tech, Inc.; Leeds; Hybrid; GBP 26,000; Full time

Job summary

A leading energy consultancy in the UK is seeking an Energy Specialist to support customers in navigating their energy needs. You will resolve queries, enhance customer experiences, and contribute to a collaborative team environment. The role offers flexibility between full-time and part-time hours with comprehensive benefits, including a market-leading pension scheme and customizable perks. Candidates should have a passion for the energy industry and strong communication skills.

Benefits

25 days holiday plus bank holidays

Market-leading pension scheme

Customizable benefits

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Passion for the energy industry and a desire to make a positive difference.
• Enthusiasm for delivering great customer experiences and value.
• Ability to work collaboratively as part of a supportive team.

Responsibilities

• Support customers by phone and digital channels, listening to understand their needs.
• Take ownership of customer journeys, resolving queries from start to finish.
• Spot opportunities to simplify processes or improve customer experience.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Adaptability

Job description

Overview

Ready to make a real difference for customers every day while shaping a career that grows with you? Join us in a role where your individuality is valued and Success is Personal, giving you the space to thrive and support people in moments that matter.

As an Energy Specialist, you'll help customers navigate their energy needs with confidence and care. Your work plays a key part in supporting our journey towards an Electric Britain, making energy simpler, clearer and more human for every customer you speak to.

Salary: £25,719 per annum. Hybrid role based in Exeter. Full‑time or part‑time (minimum 24 hours). First four weeks of training at Exeter full time before moving to a hybrid pattern. Working patterns: Mon‑Fri 8am‑6pm, or Mon‑Fri 8am‑8pm plus Sat 8am‑6pm on rotation.

Responsibilities

• Supporting customers by phone and digital channels, listening carefully to understand their needs and working with them to find the best outcome.
• Taking ownership of each customer journey, resolving queries from start to finish and keeping customers informed throughout.
• Using your training to confidently handle a wide range of topics including billing, tariffs, energy usage and account changes.
• Spotting opportunities to simplify processes or improve the customer experience, sharing ideas that help us do things better.
• Working as part of a high‑performing team, supporting colleagues, sharing knowledge and contributing to a positive, inclusive culture.

Qualifications

• Passion for the energy industry and a desire to make a positive difference.
• Enthusiasm for delivering great customer experiences and value.
• Alignment with our Human, Positive and Brave values.
• Comfort working with ambiguity while solving new problems.
• Willingness to ask questions, offer ideas and shape improvements.
• Commitment to continuous learning and personal growth.
• Ability to work collaboratively as part of a supportive team.
• Inclusive behaviour that contributes to our vision that everyone's welcome.

To be appointed to this role, you must have the right to work in the UK.

Benefits include 25 days holiday plus bank holidays, a market‑leading pension scheme, customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.