Energy Customer Experience Lead

E.O.N Worldwide; Kingswinford; Hybrid; GBP 24,000 - 31,000; Full time

Job summary

A dynamic energy provider is looking for an Energy Specialist in Kingswinford. In this role, you’ll take end-to-end ownership of the customer experience, delivering exceptional service during the energy revolution. Responsibilities include handling customer inquiries, advocating for customer needs, and continuously expanding your energy market knowledge. The ideal candidate is passionate about customer service and excels in problem-solving within a fast-paced environment. Opportunities for growth and a supportive workplace await you.

Benefits

Flexible and hybrid working options

26 days of holiday plus bank holidays

Generous pension contribution

Paid fertility and neonatal leave

Qualifications

• Passion for delivering an exceptional customer experience.
• Ability to maintain a positive attitude during challenging interactions.
• Great English communication skills, both written and verbal.

Responsibilities

• Take complete responsibility for each customer query from start to finish.
• Provide outstanding customer service both over the phone and via email.
• Act as the voice of the customer for continuous improvement.

Skills

Customer service excellence

Strong problem-solving skills

Effective communication

Team collaboration

Resilience

Job description

A dynamic energy provider is looking for an Energy Specialist in Kingswinford. In this role, you’ll take end-to-end ownership of the customer experience, delivering exceptional service during the energy revolution. Responsibilities include handling customer inquiries, advocating for customer needs, and continuously expanding your energy market knowledge. The ideal candidate is passionate about customer service and excels in problem-solving within a fast-paced environment. Opportunities for growth and a supportive workplace await you.