Energy Customer Advisor — Real Impact, No Scripts

Octopus Energy Group; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

An innovative energy company in Central London is seeking a motivated Customer Service Representative. This role emphasizes providing exceptional customer support while addressing energy-related inquiries and issues. Candidates should be adaptable, empathetic, and ready to embrace challenges in a dynamic setting. The position offers a supportive team environment with opportunities for growth and a hybrid working model.

Benefits

Hybrid working model

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly ‘Family Dinner’ catch-ups

Qualifications

• Passion for helping people and enhancing their customer experience.
• Ability to adapt swiftly to changing environments.
• Strong listening skills to understand customer needs.

Responsibilities

• Handle customer inquiries from start to finish, ensuring a seamless experience.
• Provide accurate information regarding energy bills, tariffs, and services.
• Empathetically assist customers facing challenges with their energy usage.

Skills

Customer service

Problem-solving

Empathy

Adaptability

Teamwork

Job description

An innovative energy company in Central London is seeking a motivated Customer Service Representative. This role emphasizes providing exceptional customer support while addressing energy-related inquiries and issues. Candidates should be adaptable, empathetic, and ready to embrace challenges in a dynamic setting. The position offers a supportive team environment with opportunities for growth and a hybrid working model.