Endoscopy Pathway Assistant | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading NHS trust in the City of London is seeking a Pathway Assistant to join the Patient Pathway team in the Endoscopy Unit. The successful candidate will provide essential administration and reception services, ensuring a smooth experience for patients. The role requires previous administration experience and strong communication skills, with a commitment to high-quality patient care. This position offers excellent development opportunities within the organisation.

Qualifications

• Previous administration experience is preferred.
• Experience in an NHS organisation is desirable.
• Strong communication skills with patients and colleagues.

Responsibilities

• Greet and assist patients on reception and manage patient arrivals.
• Organise patient appointments and coordinate scheduling.
• Support smooth running of the Endoscopy Unit through effective administrative duties.

Skills

Administration experience

Communication skills

Teamwork

Negotiation skills

Organisational skills

Job description

Overview

University College London Hospitals NHS Foundation Trust (UCLH) is one of the largest NHS trusts in the United Kingdom, delivering first class acute and specialist services across multiple sites. The Division of GI Services includes hepatopancreatobiliary (HPB), colorectal, upper GI cancer, obesity, nutrition and vascular services, with an administration team supporting a 50 bedded ward, Endoscopy Unit and GI Physiology Unit. The Pathway Assistant role is part of the Patient Pathway team in the Endoscopy Unit, providing administration and reception services to the Division.

Responsibilities

• Greet and assist patients on reception and manage patient arrivals.
• Organise patient appointments and coordinate scheduling.
• Process clinical correspondence in a timely manner.
• Support smooth running of the Endoscopy Unit through effective administrative duties.

Qualifications

• Previous administration experience.
• Experience in an NHS organisation or a desire to work within a healthcare organisation.
• Strong communication skills with patients and colleagues.
• Excellent teamwork, negotiation and organisation skills.
• Commitment to delivering high-quality patient care.

Development and Environment

Excellent development opportunities are available within the Division and across the organisation.

Notes: For the full Person Specification and more information on the role responsibilities, please refer to the attached Job Description. This advert closes on Thursday 18 Sep 2025.