End User IT Analyst - Investment Management (Hybrid)

Bowers Partnership; City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in the UK is seeking an End User Technology Analyst to join their global team. In this role, you will provide user support for IT-related queries and assist in managing IT workflows for over 1,000 users. Candidates must have at least 5 years of IT support experience, a relevant degree, and proficiency with tools such as Service Now and Windows 10. This position offers attractive benefits including a high bonus, non-contributory pension scheme, and private healthcare.

Benefits

High annual bonus

Non-contributory pension scheme

Private healthcare

Childcare vouchers

Sports club membership subsidy

Qualifications

• 5+ years of experience in an IT support role.
• Technical knowledge in installation of PCs, Laptops, and other devices.
• Experience with mobile and cloud technology is desirable.

Responsibilities

• Support regional and global workforce on site and remotely.
• Handle a high volume of user support queries.
• Manage IT supplies and conduct IT orientation for new starters.

Skills

IT support experience

Customer service skills

Proficiency in Microsoft Office

AV/VC support knowledge

Knowledge of ITIL

Education

Relevant Degree in IT

Tools

Service Now

Windows 10

Microsoft Active Directory

Microsoft Exchange 2010

VMWare

Job description

A leading financial services firm in the UK is seeking an End User Technology Analyst to join their global team. In this role, you will provide user support for IT-related queries and assist in managing IT workflows for over 1,000 users. Candidates must have at least 5 years of IT support experience, a relevant degree, and proficiency with tools such as Service Now and Windows 10. This position offers attractive benefits including a high bonus, non-contributory pension scheme, and private healthcare.