End User Global IT Support

Insignis; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A growing international business in Oxford is seeking an IT End User Support Specialist to provide high-quality support to stakeholders for IT-related issues. The role involves troubleshooting hardware and software problems, acting as a contact point for IT support. Candidates should have experience with SCCM, networks, and O365. This is a full-time on-site position with benefits including a pension plan and 25 days of holiday.

Benefits

Company pension plan up to 7% employer contribution

Life Insurance up to 2x your annual salary

25 Days Holiday per year

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders.
• Act as a key point of contact for the wider business and the IT Support function.
• Troubleshoot hardware and software related issues, escalating as needed.

Skills

SCCM

Intune

Network administration

Troubleshooting hardware

Troubleshooting software

ITIL certification

O365

Microsoft OS

Active Directory

Azure AD

Exchange

Job description

IT End User Support Specialist - On-site - Thame

We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.

This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.

Role Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders across the business
• Act as a key point of contact for the wider business and the IT Support function
• Troubleshoot hardware and software related issues with scope to elevate issues to team leaders and more senior colleagues as needed

Experience and Skills

• Experience with SCCM or Intune
• Confidence administering and maintaining networks
• Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
• Strong background of troubleshooting hardware and software related issues
• Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification
• Excellent knowledge of O365 and Microsoft OS's
• Understanding and experience of Active Directory, Azure AD, and Exchange

Benefits

• Company pension plan up-to 7% employer contribution
• Life Insurance up-to 2x your annual salary
• 25 Days Holiday per year