Employment Skills and Systems Trainer

Serco Group Plc; Greet; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A public service organization in the UK seeks an Employment Skills and Systems Trainer to design and deliver high-quality training programs across Restart programmes. The role involves both face-to-face and online training, ensuring participant engagement while meeting regulatory requirements. Candidates must hold a Level 3 Award in Education and Training and possess substantial experience in delivering training within adult education environments. This role offers extensive training and development benefits along with a commitment to health and wellbeing.

Benefits

Wide range of learning opportunities

24/7 Employee Assistance Programme

Discounts across around 1,000 retailers

Support for volunteering and charitable contributions

Qualifications

• Minimum Level 3 Award in Education and Training or equivalent required.
• Experience working within adult education, employability or welfare‑to‑work environments is essential.
• Ability to design and evaluate training programmes based on performance data.

Responsibilities

• Design, update and deliver workforce skills and systems training.
• Deliver engaging training sessions both face‑to‑face and online.
• Measure and evaluate training impact and support continuous improvement.

Skills

Experience designing and delivering staff training programmes

Strong knowledge of both face‑to‑face and online training delivery methods

Full UK driving licence

Education

Minimum Level 3 Award in Education and Training

Level 3 subject‑specific qualification

Job description

As an Employment Skills and Systems Trainer in our Employment, Skills and Training Services team, you'll play a key role in building capability across our Restart programmes. You'll design and deliver high‑quality training that supports colleagues and participants, helping people move closer to sustainable employment while meeting contractual and regulatory requirements. You'll work across multiple Serco sites in the Midlands and Wales, delivering training in person and online, ensuring learning is inclusive, engaging and aligned to Serco's values and standards.

Responsibilities

• Design, update and deliver workforce skills and systems training programmes that meet commissioner, regulatory and contractual requirements
• Deliver engaging training through group sessions, workshops and one‑to‑one support, both face‑to‑face and online
• Support colleagues on systems
• Measure and evaluate training impact using performance data to support continuous improvement
• Work closely with training managers, quality, compliance, data and operational teams to support service delivery
• Promote safeguarding, health, safety and wellbeing across all learning activity

Qualifications

• Minimum Level 3 Award in Education and Training, or equivalent teaching or training qualification
• Level 3 subject‑specific qualification within employability or a related field
• Proven experience designing, coordinating and delivering staff training programmes
• Experience delivering training within adult education, employability or welfare‑to‑work environments
• Strong knowledge of both face‑to‑face and online training delivery methods
• A full UK driving licence, with the flexibility to travel weekly across Serco sites in the Midlands

Desirable skills and experience

• A teaching or training qualification at Level 4 or above
• Experience delivering training within Restart or similar employment support programmes
• Working knowledge of systems
• Experience delivering Learning and Development programmes rated Ofsted 'Good' or equivalent
• Experience designing and delivering colleague training programmes
• Experience working within AEB, DWP, ESFA or Ofsted-regulated environments

Benefits

• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.