Employment Coach — Pathways to Sustainable Careers

Acorn Training Ltd; Newcastle-under-Lyme; On-site; GBP 28,000; Full time

Job summary

A leading training provider in Newcastle-under-Lyme is looking for a dedicated individual to manage customer case loads and assist clients seeking sustainable employment. You will provide tailored support through guidance sessions and ensure that candidates are prepared for the workforce. Mandatory qualifications include NVQ Level 2 in customer service and GCSEs in English and Mathematics. This role offers a competitive salary of £27,900 annually and emphasizes a commitment to customer success and quality service.

Qualifications

• NVQ Level 2 in customer service required.
• GCSE in English and Maths essential.
• Knowledge of barriers to learning and employment is vital.

Responsibilities

• Manage customer case loads to ensure potential realization.
• Provide one-on-one guidance to job seekers.
• Prepare tailored job search materials.

Skills

Full Driving licence with access to a car with Business Insurance

Ability to work under pressure

Teamwork skills

Time management

Proactive attitude

Education

Full NVQ Level 2 in customer service, business administration, accounting, or IT

GCSE in English Language and Mathematics

Level 2 IT Qualification (ECDL)

Job description

A leading training provider in Newcastle-under-Lyme is looking for a dedicated individual to manage customer case loads and assist clients seeking sustainable employment. You will provide tailored support through guidance sessions and ensure that candidates are prepared for the workforce. Mandatory qualifications include NVQ Level 2 in customer service and GCSEs in English and Mathematics. This role offers a competitive salary of £27,900 annually and emphasizes a commitment to customer success and quality service.