Employment Advisor

The Growth Company; St Helens; On-site; GBP 29,000; Full time

Job summary

A community service organization in St Helens seeks an Employment Advisor to deliver guidance and training to unemployed individuals. The role involves helping individuals secure jobs through one-to-one interventions, group activities, and support in overcoming barriers to employment. The ideal candidate has experience in customer service or welfare to work, strong networking skills, and knowledge of the local labour market. A starting salary of £28,400 is offered with potential for increases based on performance.

Qualifications

• Ideally experienced in guidance, advice, or recruitment environments.
• Experience with vulnerable customer groups is preferred.
• Knowledge of the local labour market and recruitment methods.

Responsibilities

• Deliver guidance and training to unemployed individuals.
• Establish one-to-one and group activities for skill development.
• Provide individual support in job search and assessments.
• Assist with CV production and job search support.

Skills

Sales experience

Customer service skills

Welfare to work experience

IT skills

Networking skills

Job description

Opportunity

The Growth Company’s (GC) Employment team is excited to offer a new opportunity for an Employment Advisor. In this role, you will deliver a variety of guidance and training services to unemployed individuals, supporting their progression into employment. As part of the Restart Scheme, you will contribute to a government initiative that provides tailored support for up to 12 months, helping people secure jobs in their local area while overcoming any barriers that might be hindering their path to employment. We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Starting salary is £28,400, rising to £29,270 after probation (potential OTE £31,500 or higher, depending on performance).

Key Responsibilities

• Coordinate and deliver advice, guidance and training for unemployed individuals, liaising with agencies to support skill development and employment progression.
• Establish and deliver one-to-one and group activities, including assessments, inductions and job search sessions.
• Provide one-to-one interventions at induction and assessment, identifying individual barriers and steps to success.
• Plan and deliver interventions for each customer, including CV production, better off calculations, job search support and mock interviews.
• Assist customers in meeting their needs and planning their actions.
• Facilitate group learning to improve employability.
• Provide in-work support to help customers sustain employment.
• Report any safeguarding concerns.

About You

• Ideally working in guidance, advice or recruitment environments.
• Previous experience working with vulnerable customer groups.
• Working to targets with excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
• Good knowledge of welfare to work and the customer base.
• Knowledge of guidance and national standards.
• Rapport building skills, professional and articulate.

Skills Required

• Previous experience working within sales, customer service, welfare to work industry.
• The ability to work under pressure in a high-performance environment.
• Well-developed IT skills, including MI systems, spreadsheets and diary management, email, data security.
• Work to key performance indicators and challenging targets.
• Ability to network and promote the organisation.

Legal and Diversity Statements

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community. If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

Recruitment Process and Support

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [e-mail] or call us on 0161 237 4447.

Examples include:

• Meeting the hiring manager or touring the venue in advance
• Extra time for tasks
• Interview questions shared beforehand
• Accessibility software or equipment for assessments

We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.