Employee Relations Manager

Amazon; Bristol; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading global e-commerce company is seeking an Employee Relations Manager in Bristol. This role requires significant experience in employee relations and a deep understanding of UK employment law. The successful candidate will manage employee issues while fostering a respectful work environment aligned with the company's values. Excellent interpersonal, analytical, and problem-solving skills are essential. The position offers a dynamic workplace and opportunities for professional development.

Qualifications

• Experience in employee relations, functional HR, or labor law.
• Solid understanding of UK employment and labor laws.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Conduct and oversee employee relations programs.
• Analyze people programs and revise policies for improvement.
• Act with urgency in a dynamically growing environment.

Skills

Employee relations

Communication skills

Problem solving

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Employee Relations Manager, Employee Experience & Relations UK&IE

Job ID: 3110341 | Amazon UK Services Ltd.

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Employee Relations Manager position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

Central Objectives

• Ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we strive to be Earth’s Best Employer.
• Partner with senior managers and PXT teams to create and sustain positive employee relations programs and best practices.
• Facilitate employee listening sessions/focus groups and design and deliver training programs.
• Analyze quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems; develop effective executive‑level messaging, reports, and presentations to PXT and business leaders.
• Proactively enhance the employee experience by identifying and addressing employee concerns early, de‑escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
• Act as a project manager on proactive initiatives that improve employee relations and engagement.
• On a reactive basis, undertake significant work on critical employee relations issues that require limited time to resolve.
• Balance time between proactive efforts and urgent response.

Key Job Responsibilities

• Conduct and oversee employee relations and vulnerability assessment programs.
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations.
• Define and develop collective consultation and communication arrangements in compliance with UK employment law and Amazon ER policies.
• Act with a sense of urgency, a bias for action, and desire to thrive in a dynamically growing environment.
• Conduct reviews of employment policies to ensure alignment with Amazon’s objectives and compliance with employment law.
• Take ownership and play a supporting role in significant ER projects.
• Participate in national and international projects.

Basic Qualifications

• Experience in employee relations, functional human resources or labor/employment law.
• Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations a significant plus.
• Experience and solid understanding of UK employment and labor laws.
• Proficiency with Microsoft Office Suite systems including Word, Excel, and PowerPoint.

Preferred Qualifications

• Strong interpersonal and persuasion skills to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
• Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
• Demonstrated ability to successfully navigate complex, international organizational structures.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.