Employee Relations Case Manager

Royal Mail Group; Glasgow; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading postal service provider in the UK is seeking an Employee Relations Case Manager to manage employee appeal hearings, support HR compliance, and improve line management capability. The role requires thorough knowledge of HR policies and excellent communication skills, along with the ability to effectively manage a varied caseload. The position offers competitive salary with additional benefits, including a robust company pension and family-friendly support.

Benefits

Competitive salary

Annual bonus potential

25 days annual leave

Company pension scheme

Family friendly support

Qualifications

• Thorough understanding of employment law and HR policies.
• Familiarity with complex operational businesses.
• Self-motivated and comfortable operating remotely.
• Ability to manage a varied case load effectively.

Responsibilities

• Manage full appeal hearings and casework.
• Represent RMG for Employment Tribunal claims.
• Communicate outcomes of complex casework.
• Support development needs of line managers.
• Act on trends through targeted training.

Skills

Understanding of standard HR policies

Excellent communication skills

Planning and organisation skills

Problem solving skills

Ability to influence stakeholders

Education

CIPD Level 5/employment law qualification

Job description

Job reference 332860

Employee Relations Case Manager

Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Fixed Term 6 months, Full time. Location: North (Scotland, Northern Ireland, North East/North West considered) - remote with some travel as required.

About the role

Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment.

• Manage full appeal hearings for dismissals, conduct appeals and investigating allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs - Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
• Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
• Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
• Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
• Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
• Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
• Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.

About you

• Thorough understanding of standard HR policies, procedures, and associated employment law.
• Familiarity with a complex operational business, with functional standards and ways of working.
• CIPD Level 5/employment law qualification desirable.
• Self-motivating and comfortable operating remotely with support of regional team.
• Planning and organisation skills.
• Excellent communication and report writing skills.
• Effective analysis, judgement and decision making.
• Ability to manage a varied case load to specific performance targets.
• Problem solving and dispute resolution skills.
• Ability to influence and challenge key stakeholders and suppliers at all levels.

Extra Benefits

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave. Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. Supportive and generous company sick pay. Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. *Available only to perm employees.

Next Steps

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. We plan to hold interviews w/c 15th December.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Wednesday 3rd December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.