Employability Coach (Restart)

Groundwork NE & Cumbria; West Midlands Combined Authority; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in the West Midlands is seeking an Employability Coach to help customers secure sustainable employment. The role involves assessing customer needs, managing a caseload, and collaborating with external organizations to facilitate job placements. Candidates should be highly motivated and possess experience in recruitment or sales. This full-time position offers a competitive salary and flexible working hours.

Benefits

Competitive salary

Flexible working hours

Health cash plan scheme

Generous workplace pension

Free refreshments

Qualifications

• Experience in a recruitment or sales environment is essential.
• Ability to work in a payment-by-results environment.
• Strong organizational skills to manage workload effectively.

Responsibilities

• Support customers into sustainable employment.
• Work closely with external organizations for referrals.
• Maintain accurate records of customer interactions.
• Engage customers in activities to help them progress.

Skills

Target-driven

Time management

Customer engagement

Relationship management

Job description

Overview

Salary: £29,085.00 per annum

Hours: 37 hours per week

Contract type: Full time

Operational area: West Midlands

Location: Tipton

Role description: Employability Coach

Job reference: AUG25E003

Role

Do you want to work in a role where you make a difference every day? As an Employability Coach you will be making a real difference by supporting our customers into employment. We are looking for a highly motivated, target driven individual who has experience in a recruitment/sales environment. This role involves working in a payment by results target driven environment, so it is essential that you can manage your time and prioritise your workload effectively in order to meet given targets.

Responsibilities

• Work closely with external organisations to ensure you achieve referrals onto programme
• Assess, plan and regularly review with customers to ensure they have a bespoke plan for securing sustainable employment
• Identify and deal with complex customer barriers to employment
• Identify training and ‘route ways’ to employment
• Support and manage a caseload of customers
• Engage customers in activities and help them progress into sustainable employment
• Establish and maintain relationships with individuals referred, undertaking interviews, compiling CVs, support with applications forms etc
• Seek out employment opportunities at new and existing sites of employment
• Work collaboratively with the employer engagement officer to match customers to secured vacancies
• Develop and maintain excellent relationships with partner organisations, employers and funding bodies
• Maintain accurate and up to date records
• Report regularly to your line manager on your performance

Qualifications and experience

We are looking for a highly motivated, target driven individual with experience in a recruitment or sales environment. The role requires the ability to work in a payment-by-results environment and to manage time and workload effectively to meet targets.

Benefits and diversity

Groundwork West Midlands is a family-friendly organisation offering a competitive salary, flexible working hours, a health cash plan scheme, a generous workplace pension and free refreshments. We are committed to eliminating discrimination and encouraging diversity amongst our workforce.

How to apply

If you are interested in applying please send an up to date CV and covering letter stating how your experience/qualifications meet the requirements of this role to: [e-mail]

Closing date: 30 September 2025

DBS check: A DBS check will be carried out for this post.

Please note, we reserve the right to close this vacancy earlier if a high number of applications are received.

Job reference: AUG25E003

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