Empathetic Financial Care Specialist

American Express; Brighton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global financial services company is looking for Financial Specialists to assist customers in sensitive situations. You will demonstrate empathy, maintain composure under pressure, and resolve customer issues through active listening and problem-solving. The role requires working in a 24/7 service center with flexible shifts covering different hours each week. This is an excellent opportunity for those passionate about customer care and looking for career growth in a supportive environment.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Qualifications

• Ability to navigate multiple computer systems simultaneously.
• Strong communication skills tailored to different customer styles.
• Experience with handling vulnerable customers empathetically.

Responsibilities

• Demonstrate empathy in sensitive customer interactions.
• Maintain a calm tone under pressure.
• Evaluate and resolve customer issues efficiently.

Skills

Active listening skills

Resilience

Problem-solving

Negotiation skills

Attention to detail

Job description

A global financial services company is looking for Financial Specialists to assist customers in sensitive situations. You will demonstrate empathy, maintain composure under pressure, and resolve customer issues through active listening and problem-solving. The role requires working in a 24/7 service center with flexible shifts covering different hours each week. This is an excellent opportunity for those passionate about customer care and looking for career growth in a supportive environment.