Emergency Medical Dispatch Support Officer - Pool (Multiple positions)

SA Health; Mile End; On-site; GBP 31,000 - 36,000; Part time

Job summary

A public health service is seeking an Emergency Medical Dispatch Support Officer to assist with ambulance requests and support vulnerable patients. This role requires individuals who can maintain calm in high-pressure situations and demonstrate strong communication skills. Applicants must have a HLTAID001 qualification and are encouraged to apply by 6 February 2026. Opportunities for both part-time and full-time work are available, along with a comprehensive training program.

Benefits

Salary packaging through SMART

Paid training for Certificate III Ambulance Communications

Qualifications

• Ability to put the patient first and work confidently with people at all levels.
• Experience in meeting competing and changing priorities whilst under pressure.
• Demonstrate integrity, honesty, and professionalism.

Responsibilities

• Respond to triple zero calls requesting ambulances across South Australia.
• Assist vulnerable South Australians during high-stress situations.
• Guide patients to the most appropriate pathway.

Skills

Empathetic communication

Problem-solving under pressure

Team collaboration

Geographical knowledge of Adelaide

Education

HLTAID001 - Provide First Aid qualification

Tools

Microsoft Office

Windows software

Job description

Emergency Medical Dispatch Support Officer - Pool (Multiple positions)

Part time, Full time, Casual/Temporary, Permanent

• SA Ambulance Service,Emergency Operations Centre
  Multiple positions - Ongoing / Temporary - Full-time / Part-time / Casual
• Salary: MCE01P (probation): $63,459.00 pa (pro-rata)/MCE01: $70,439.00 pa (pro-rata) / Casual: $32.11-$35.64 per hour + 25% casual loading

An Emergency Medical Dispatch Support Officer (EMDSO) responds to triple zero (000) calls requesting ambulances across South Australia, assisting vulnerable South Australians during times of high stress. To achieve best outcomes for patient, an EMDSO must be able to use assertive communication and problem-solving skills to help guide and determine the most appropriate pathway for the patient.

Part time employment is available and can be negotiated should you receive an offer for employment; however, you are required to work full time for the first 22 (approx.) weeks of employment to complete the required training. At the end of this period, you will receive a Certificate III Ambulance Communications (Call Taking) - HLT31015. This nationally accredited course is paid for by SA Ambulance Service (SAAS).

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Please visit the EMDSO Career Page to find out more and be sure to read through the Frequently Asked Questions below to gain a greater understanding of the position.

SAAS are seeking applicants with the following abilities, values and experience:

• Ability to put the patient first and work confidently with people at all levels to achieve good outcomes
• Ability to remain calm and solve complex problems in stressful situations
• Ability to listen, show empathy and demonstrate compassion towards vulnerable clients/patients
• Ability to effectively engage and build trust with people from diverse backgrounds through open and transparent communication, preferably over the telephone
• Ability to use sound inter-personal and communication skills, including the ability to communicate both verbally and in writing
• Ability to demonstrate integrity, honesty, professionalism and confidentiality in all dealings
• Ability to balance the needs of the patient whilst ensuring appropriate protocols and instructions are followed
• Experience in meeting competing and changing priorities whilst under pressure
• Experience in working in a multi-disciplinary team to achieve good outcomes
• Experience in the use of and application of Windows based software and Microsoft Office applications
• Good geographical knowledge of metropolitan Adelaide and Regional South Australia.

Applicants must hold a current HLTAID001 - Provide First Aid qualification to be eligible for appointment.

Salary Packaging with SMART

As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses through Smart. VisitTransition | Local Health Network and SA Ambulance | SA Gov Smart for more information.

Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Enquiries to: SAAS Recruitment Team - ***************@sa.gov.au

Application Closing Date - Friday, 6 February 2026 @ 11:55pm

EMDSO [MCE01] Role Description -24.12.2024.pdf