Emergency Dispatcher - Chelmsford | East of England Ambulance Service Trust

East of England Ambulance Service NHS Trust; Broomfield; On-site; GBP 23,000 - 30,000; Full time

Job summary

A regional ambulance service is looking for an Emergency Dispatcher to manage the deployment of ambulance resources in Chelmsford. You will work in a dynamic environment, requiring strong communication and multitasking skills. Applicants should have 2+ years in a customer-focused role and 5 GCSEs at grade C or above, including English. The position involves rotating shifts, including nights and weekends.

Qualifications

• At least 2 years experience within a customer-focused environment.
• Good geographical knowledge of the area.
• Understanding of the Ambulance Service/NHS is a plus.

Responsibilities

• Deploy emergency ambulance resources based on performance targets.
• Communicate with operational teams for effective response.
• Assist in managing workloads and priorities under pressure.

Skills

Communication skills

IT literacy

Resilience

Multitasking

Education

5 GCSEs at grade C or above (including English)

Job description

Overview

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

Responsibilities

• Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.
• You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.

Qualifications and requirements

• At least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy, challenging and fast paced environment.
• Some awareness of equality and diversity and good geographical knowledge of the area; experience of working as part of a team.
• 5 GCSEs at grade C or above (or equivalent) including English.
• Ideally some understanding of the Ambulance Service/NHS; robust training, mentoring and support package is provided.
• This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

About EEAST and benefits

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

How to apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement indicating how you meet each criterion within the Person Specification.
3. Complete the online application and upload your statement. CVs are not accepted.

This advert closes on Monday 15 Sep 2025.