Emergency Department Reception Team Leader

NHS; Stockport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in England is seeking an efficient and responsible individual for an administrative leadership role within the Emergency Department. The position involves managing reception staff and maintaining administrative systems critical to patient care. Essential qualifications include experience in line management and excellent communication skills. Benefits offered include annual leave, NHS pension scheme, and employee discounts. This role is full-time and permanent, located at Stepping Hill Hospital in Stockport.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

Salary sacrifice schemes

NHS Staff discounts

Cycle to work scheme

Salary finance assistance

Local financial advice from Stockport Credit Union

Qualifications

• Experience of line management.
• Experience of rota management.
• Knowledge of NHS processes.

Responsibilities

• Line management of a team of Receptionists within the Emergency Department.
• Maintain administrative systems integral to the patient journey through the Emergency Department episode.
• Sickness, absence and annual leave management using Trust policies.
• Rota preparation.

Skills

Excellent communication skills (written & verbal)

Education

Good standard of education

Job description

Job Summary

o An exciting and responsible role providing an efficient and confidential administrative leadership support service to the Emergency Department Reception Team.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker & Skilled Worker Route visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annumand/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Main Duties of the Job

• Line management of a team of Receptionists within the Emergency Department
• Maintain administrative systems integral to the patient journey through the Emergency Department episode.

About Us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits We Offer to You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union - for local financial advice

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 362-A-25-7648553

Job Location

Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

Job Responsibilities

• Sickness, absence and annual leave management using Trust policies
• Rota preparation
• Data Quality
• Ensuring governance policies are adhered to within the admin of the Department

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Experience Essential

• Experience of line management
• Experience of rota management

Skills Essential

• Excellent communication skills (written & verbal)

Education & Qualifications Essential

• Good standard of education

Knowledge Essential

• Knowledge of NHS processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Stockport NHS Foundation Trust

Address: Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE

Employer's website: http://www.stockport.nhs.uk/