Emergency Department Assistant

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Pontyclun is looking for an Emergency Department Assistant to support clinical staff in patient care within the Emergency Department. Candidates must have NVQ qualifications in Health & Social Care and possess excellent communication skills. Experience in an emergency care setting is essential along with enthusiasm for high standards of service. Welsh language skills are considered an advantage. This position offers a chance to be part of a dedicated healthcare team.

Qualifications

• Experience in working within an emergency care environment.
• Clinical support to nursing and medical staff in delivering patient-focused care.
• Basic Welsh language skills (Level 3 and above/B2) are desirable.

Responsibilities

• Support nursing and medical staff with patient care.
• Maintain high standards of care and a safe environment.
• Communicate effectively with patients and team members.

Skills

Excellent communication skills

Clinical skills in plastering, wound care, cannulation & phlebotomy

Ability to work as part of a large team

Education

Working at NVQ L2 in Health & Social Care

Working at NVQ L3 in Health & Social Care

Job description

Emergency Department Assistant

The closing date is 09 December 2025

We are pleased to be able to offer an exciting full and or part time opportunity to join the team in the Emergency Department, Royal Glamorgan Hospital as a Band 3 Emergency Department Assistant.

The applicant should have experience in working within an emergency care environment.

Main duties of the job

This is a rewarding role that offers clinical support to nursing and medical staff in the delivery of patient focused care.

Applicants should be enthusiastic and motivated in the delivery of high standards of care and in the maintenance of a safe environment.

Excellent communication skills and the ability to work well as part of a large team is essential.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Rhondda Cynon TAF, Bridgend and Merthyr Tydfil. We live by our core values: We listen, learn and improve; we treat everyone with respect; we all work together as one team. We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Working at NVQ L2 in Health & Social Care
• Working at NVQ L3 in Health & Social Care

Communication

• Key skills in communication with patients from varied population, multi-disciplinary team and personnel from other departments
• Ability to overcome communication challenges
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Experience

• Has clinical skills in plastering, wound care, cannulation & phlebotomy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board