Emergency Department Administrator

NHS; Barnstaple; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Barnstaple is seeking an Emergency Department Administrator to join its team. The chosen candidates will be crucial in managing patient registrations, handling inquiries, and overseeing patient flow within a busy emergency department. The role requires working 24/7 shifts to support essential services. Ideal applicants should possess strong interpersonal and organizational skills. This position offers an opportunity to contribute to a vital healthcare setting with numerous employee benefits.

Benefits

Employee discounts

NHS Pension scheme

Healthy work-life balance options

Qualifications

• Experience in an administrative role is preferred.
• Strong communication skills are essential.
• Ability to work under pressure in a busy environment.

Responsibilities

• Register ambulance and walk-in patients.
• Handle ED telephone enquiries and booking outpatient appointments.
• Monitor patient flow and update tracking systems.

Skills

Interpersonal skills

Organizational skills

Job description

Royal Devon University Healthcare NHS Foundation Trust

Emergency Department Administrator

The closing date is 08 January 2026

This position is a patient facing role - the postholders will be part of the Emergency Department Admin Team providing 24/7 cover for the ED Reception and patient flow. Within the role, the postholders will be required to register all ambulance and walk in patients, be the first port of call for all ED telephone enquiries, emails and booking of urgent outpatient appointments. They will also monitor patient flow, breaches and update the Epic track board.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

It’s never been a more exciting time to join the Royal Devon, as you’ll help to shape our services as we continue along our integration journey.

Job responsibilities

The postholders will be based in the Emergency Department at the North Devon District Hospital and situated in both a patient facing and front‑line clinical area.

Working Pattern: To meet the needs of the service, the postholders will be required to work a 24/7 rota covering day, twilight, weekend and night shifts.

There are 2 roles available; 18hrs and 32hrs.

Interview Date: To Be Confirmed.

For further information please contact: Sophie Hutchings, ED Governance & Operational Support Manager on 01271 314045 or email [e-mail] or Rachel Fuller, ED Secretary/ED Reception Team Lead on 01271 311527 or email [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary and benefits

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust