Emergency Call Taker: Calm Voice in Crises (NHS Training)

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A UK emergency healthcare provider in Bicester seeks an Emergency Call Taker to handle high-stress calls and coordinate patient care. This role requires strong communication skills, attention to detail, and a good educational background. The position does not support remote work, and it offers competitive benefits including NHS Pension enrollment. The salary ranges from £24,937 to £26,598 pro rata annually.

Benefits

Full training and support

Generous holiday entitlement

NHS Discounts

Occupational Health support

Qualifications

• Experience of working in a customer focused environment.
• Experience of using a computerised system.
• Ability to use communication and computerised systems.

Responsibilities

• Answer emergency calls and provide critical instructions to callers.
• Maintain composure and focus during high-stress situations.
• Coordinate and arrange help for patients in crisis.

Skills

Customer service orientation

Attention to detail

Communication skills

Education

Good standard of education (i.e 2 GCSEs at Grade 4 or above including English)

Job description

A UK emergency healthcare provider in Bicester seeks an Emergency Call Taker to handle high-stress calls and coordinate patient care. This role requires strong communication skills, attention to detail, and a good educational background. The position does not support remote work, and it offers competitive benefits including NHS Pension enrollment. The salary ranges from £24,937 to £26,598 pro rata annually.