EMEA Wholesale KYC Operations Policy Program Manager - Executive Director

JPMorgan Chase & Co.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading global financial services firm is seeking a Regulatory Program Director in London to spearhead a multi-year initiative focused on regulatory compliance, particularly within the Know Your Customer (KYC) team. The role demands extensive experience in Anti-Money Laundering (AML) and managing complex regulatory programs. Exceptional project management skills and the ability to oversee stakeholder engagement are essential. This opportunity provides a chance to shape industry standards in compliance and financial crime prevention.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• Exceptional program and project management skills.
• Extensive experience in financial services, specifically in AML/KYC.
• Deep knowledge of European AML/KYC regulations.
• Proven experience influencing stakeholders at the executive level.
• Excellent written and verbal communication skills in English.

Responsibilities

• Lead the development and execution of a comprehensive regulatory program roadmap.
• Collaborate with internal stakeholders across different lines of business.
• Serve as the primary point of contact for regulatory inquiries.
• Identify, assess, and mitigate program risks effectively.
• Manage the program's budget, resources, and timelines.

Skills

Program management

Project management

Anti-Money Laundering (AML)

Know Your Customer (KYC)

Stakeholder management

Analytical skills

Communication skills

Job description

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Job Description

Are you ready to make a significant impact in the fight against financial crime? We are seeking a highly experienced and strategic Regulatory Program Director to lead a multi-year, cross-functional regulatory change initiative within our First Line of Defence (1LOD) Know Your Customer (KYC) team. This is a unique opportunity to shape the future of compliance, ensuring our programs are robust, effective, and fully aligned with global regulatory standards.

As a Regulatory Program Director within our KYC team, you will be responsible for driving the end-to-end management of a complex regulatory program—from strategic planning and execution to stakeholder engagement and comprehensive reporting. Your leadership will be essential in navigating multi-stakeholder environments, delivering results across policy-driven and regulated sectors, and ensuring our financial crime compliance remains best-in‑class.

If you have a proven track record in delivering complex programs within regulated, policy-driven, or government settings, and possess deep expertise in Anti‑Money Laundering (AML) and KYC, we invite you to join us and help set new standards in regulatory excellence.

Job Responsibilities

• Lead the development and execution of a comprehensive, multi-year regulatory program roadmap. This involves defining the program's scope, objectives, and key deliverables in collaboration with senior leadership.
• Partner with various internal stakeholders across different lines of business (LOBs), including Compliance, Technology, Operations, and Business Units, to ensure seamless program delivery. You'll act as the central point of contact for all program-related activities.
• Serve as the primary point of contact for regulatory inquiries related to the program. Prepare and present updates, findings, and remediation plans to regulators and internal committees, ensuring transparency and accountability.
• Identify, assess, and mitigate program risks, ensuring that all program activities are in line with risk appetite and regulatory requirements. Develop and implement controls to manage and monitor these risks effectively.
• Establish a robust governance framework for the program, including clear roles, responsibilities, and decision‑making processes. Provide regular, transparent, and accurate reporting to senior management and governance committees on program progress, risks, and performance against key performance indicators (KPIs).
• Manage the program's budget, resources, and timelines to ensure efficient and timely delivery of milestones. This includes securing necessary resources and tracking expenditures against the approved budget.

Required Qualifications, capabilities and Skills

• Exceptional program and project management skills, including the ability to manage complex, multi-year programs with multiple workstreams.
• Extensive experience in financial services, with significant experience in AML/KYC, Financial Crime or regulatory compliance initiatives.
• Deep knowledge of European AML/KYC regulations. Solid experience of working in European Regulatory Landscape is essential
• Proven experience leading teams and influencing stakeholders at an executive level within a complex, multinational organisation.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem solving skills, with a pragmatic approach to balancing risk and business objectives.
• The ability to influence and lead cross-functional teams without direct authority is essential.
• Excellent communication, negotiation, and stakeholder management skills.

Preferred qualifications, capabilities and skills

• Experience working in a 1LOD or KYC environment is a strong plus.
• Proficiency in German and other major European languages is desirable.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.