EMEA Technical Sales Support — Key Accounts (Hybrid)

Resideo; Oldham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading security distribution company is seeking a knowledgeable Technical Sales Support - EMEA Key accounts to provide exceptional technical expertise and customer service. This role supports B2B client accounts, ensuring high customer satisfaction by resolving product-related challenges. The ideal candidate will have a strong technical understanding of electronic security products and excellent communication skills. Opportunities for career progression and a hybrid working model are offered.

Benefits

Competitive salary

Hybrid working model

On-site gym

Career development opportunities

Qualifications

• Ability to translate complex technical concepts into clear, customer-friendly language.
• Confidence to diagnose technical issues and provide practical solutions.
• Solid technical understanding of IP CCTV, access control, and alarm systems is advantageous.

Responsibilities

• Serve as the primary technical point of contact for designated client accounts.
• Provide guidance on selection, installation, and integration of electronic security products.
• Troubleshoot technical issues and deliver practical solutions.
• Maintain records of customer interactions and resolutions within CRM tools.

Skills

Exceptional communication and interpersonal skills

Strong analytical capability

Problem-solving skills

Attention to detail

Job description

A leading security distribution company is seeking a knowledgeable Technical Sales Support - EMEA Key accounts to provide exceptional technical expertise and customer service. This role supports B2B client accounts, ensuring high customer satisfaction by resolving product-related challenges. The ideal candidate will have a strong technical understanding of electronic security products and excellent communication skills. Opportunities for career progression and a hybrid working model are offered.