EMEA IT Infrastructure & Service Desk Lead (Remote)

Proactive Appointments; Crockham Hill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Infrastructure Support Manager to oversee regional IT support operations across EMEA. The role requires strong people leadership and technical expertise, managing multiple teams and ensuring service excellence. Suitable candidates should have proven experience in ITSM tools like ServiceNow and SCCM. This position involves regular travel within EMEA, providing an opportunity to shape the future of IT infrastructure in a dynamic environment.

Qualifications

• Proven experience in Service-Desk Standardization and Best Practice.
• ServiceNow ITSM (preferred) or similar ITSM tools.
• Vendor/Procurement & Client Management experience.

Responsibilities

• Lead and develop regional IT support teams across multiple EMEA sites.
• Optimize ITSM processes and manage incident escalation.
• Ensure operational excellence across diverse cultures.

Skills

Service-Desk Standardization

ServiceNow ITSM

SCCM

Vendor/Procurement & Client Management

Client Patch Management

Windows 10/11 Client Support

Tools

ServiceNow

SolarWinds

SCCM

Job description

A leading recruitment agency is seeking an experienced Infrastructure Support Manager to oversee regional IT support operations across EMEA. The role requires strong people leadership and technical expertise, managing multiple teams and ensuring service excellence. Suitable candidates should have proven experience in ITSM tools like ServiceNow and SCCM. This position involves regular travel within EMEA, providing an opportunity to shape the future of IT infrastructure in a dynamic environment.