EMEA Client Manager — Higher Ed Tech

Symplicity; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions company in the UK is seeking a Client Manager to enhance relationships with university partners across the EMEA region. This role requires excellence in customer service, relationship building, and strong communication skills in English and Arabic. The ideal candidate will proactively manage client needs, identify upselling opportunities, and promote engagement through various initiatives. If you're passionate about Higher Education and technology, this role is your chance to make an impact!

Qualifications

• Bachelor’s degree.
• Fluent in Arabic to support EMEA clients.
• Proven track record in customer service and relationship management.
• Strong problem-solving and analytical skills.
• Exceptional communication skills in English.
• Interest in Higher Education and technology.

Responsibilities

• Build relationships to ensure successful service delivery.
• Identify upsell opportunities and partner with Account Executives.
• Maintain knowledge of industry trends and client needs.
• Develop case studies and client references.
• Identify at-risk clients and drive turnaround efforts.
• Promote client engagement through various initiatives.
• Partner with Billing to manage invoices and issues.
• Support implementation of new systems.
• Guide clients in defining goals and success measures.
• Manage client communications for an exceptional experience.

Skills

Customer service excellence

Relationship building

Analytical thinking

Problem solving

Native or fluent Arabic

Written and verbal communication in English

Interpersonal skills

Flexibility

Education

Bachelor’s degree

Job description

A technology solutions company in the UK is seeking a Client Manager to enhance relationships with university partners across the EMEA region. This role requires excellence in customer service, relationship building, and strong communication skills in English and Arabic. The ideal candidate will proactively manage client needs, identify upselling opportunities, and promote engagement through various initiatives. If you're passionate about Higher Education and technology, this role is your chance to make an impact!