Elite Support Officer

Mitie; Cumbernauld; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider is seeking an Elite Support Officer across locations in Scotland, including Glasgow. This full-time role offers flexible days, nights, and weekends. Responsibilities include delivering top-notch security cover and excellent customer service. Candidates must have a valid SIA Licence and a full UK driving licence. Join us to be part of a dynamic team ensuring safety and security at distribution centres.

Benefits

Pension

Life Assurance

Save As You Earn

Share Incentive Plans

Qualifications

• Must hold a valid front-line SIA Licence.
• Must have a full UK driving licence and access to a reliable vehicle.
• Reliable, adaptable, and confident.

Responsibilities

• Provide security cover across M&S Distribution Centre locations.
• Deliver excellent customer service.
• Operate access control systems and monitor CCTV.

Skills

Strong communication skills

Detail-focused

Adaptability across multiple sites

Calm under pressure

Positive attitude

Job description

Elite Support Officer - Marks & Spencer Distribution Centres (Scotland)
Location: Glasgow & surrounding Scottish sites
Pay Rate: £13.50 per hour
Hours: Flexible - Days, Nights & Weekends (including short-notice cover)
Contract Type: Full-time

Job Overview

A fantastic opportunity to join the Mitie and Marks & Spencer family in a highly valued Elite Support role. We are seeking a professional, flexible, and reliable Elite Support Officer to provide exceptional security support across three Marks & Spencer Distribution Centre locations in Scotland, including Glasgow.

In this role, you will help maintain a safe and secure environment for colleagues, visitors, and contractors, while protecting company assets and ensuring a consistently high standard of service across all sites. You must be confident working across different locations and available for short-notice deployments, including days, nights, and weekends.

Full training will be provided, and you will receive access to a wide range of Mitie benefits such as Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and more.

Main Duties & Responsibilities

• Provide high-quality security cover across three M&S Distribution Centre locations in Scotland.
• Deliver excellent customer service and uphold Mitie and M&S key values at all times.
• Maintain professional standards of appearance, communication, and incident reporting.
• Operate and monitor access control systems, CCTV, and vehicle movements in line with site procedures.
• Conduct thorough internal and external patrols to maintain site integrity and safety.
• Assist with preventing and investigating theft, stock loss, and security breaches.
• Respond effectively to alarms, incidents, and emergencies, following all site protocols.
• Support permanent site teams and site management to ensure safe and compliant operations.
• Work flexibly, including short-notice cover, to meet operational demands.
• Follow all company policies relating to security, confidentiality, and Health & Safety.

Person Specification

• ✅ Literate, numerate, and detail-focused
• ✅ Professional appearance and excellent conduct
• ✅ Reliable, adaptable, and confident across multiple sites
• ✅ Strong communication and interpersonal skills
• ✅ Able to remain calm and composed under pressure
• ✅ Positive, proactive “can-do” attitude
• ✅ Must hold a valid front-line SIA Licence
• ✅ Must hold a full UK driving licence and have access to a reliable vehicle

Health & Safety Responsibilities

• Adhere to all Mitie and Group Health & Safety policies and procedures.
• Report hazards, risks, or incidents immediately to your line manager.
• Use all work equipment and PPE safely and correctly.
• Highlight any training requirements or equipment needs promptly.

If you're a dedicated and professional Elite Support Officer looking for a dynamic role across Scottish Distribution Centres, we'd love to hear from you. Join the Mitie and M&S partnership today!