Elevate Client Experience & Drive Sales

Thérapie Clinic; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aesthetic medical clinic in Greater London is seeking a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. This role involves delivering exceptional service, managing client reviews, and maximizing sales performance through effective consultations. The ideal candidate will have a background in customer service and be a qualified Beauty Therapist, possessing strong analytical and communication skills. This position offers a dynamic and supportive work environment.

Qualifications

• Proven experience in client experience management or a similar role.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Proactively manage online reviews and resolve complaints efficiently.
• Maximise clinic efficiency through smart diary and booking management.
• Drive and convert consultations with strong upselling and cross-selling.
• Ensure a seamless check-in/out journey for every client.

Skills

Client experience management

Customer service

Communication skills

Analytical skills

Problem-solving abilities

Task management

Education

Qualified Beauty Therapist

Job description

A leading aesthetic medical clinic in Greater London is seeking a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. This role involves delivering exceptional service, managing client reviews, and maximizing sales performance through effective consultations. The ideal candidate will have a background in customer service and be a qualified Beauty Therapist, possessing strong analytical and communication skills. This position offers a dynamic and supportive work environment.