Electronics Product Support Engineer

ZipRecruiter; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm in Cheltenham seeks a Product Support Engineer. Responsibilities include supporting customers, conducting investigations, and ensuring product readiness for service. Ideal candidates will have a degree in electronics or equivalent experience, alongside strong problem-solving and organizational skills. This role supports flexible working arrangements and offers comprehensive benefits.

Benefits

Performance-based annual bonus

Non-contributory Pension

Private medical cover

Flexible holiday options

Qualifications

• Experience with complex electronics at component level.
• Understanding of displays and controllers operation.
• Capability to manage multiple projects.

Responsibilities

• Support in-service customers with technical queries.
• Lead investigations into product failures.
• Ensure new products are ready for service.

Skills

Problem solving

Team player

Attention to detail

Organisational skills

Communication skills

Education

Degree in electronic discipline or equivalent experience

Job description

Job Description Summary

We are seeking a Product Support Engineer who thrives on making a strong personal contribution and who is motivated to help make the organisation a little better every day. You want to deliver - for our customers, for the business and for yourself.

We have an opportunity to join our Product Support Engineering Team, supporting the in-service performance of display and controller products to a diverse range of customers in the military sector. As a highly motivated and enthusiastic individual, you would join our team in Cheltenham, solving problems and driving improvements to our products in service.

You\'ll be a self-starter, enjoy working with others or on your own initiative and always seeking to be forward thinking and going the extra mile to help us maintain our excellent performance. You\'ll also be keen to grow and to seek out new challenges and knowledge whilst in turn gaining more responsibility and seniority.

Does this sound like you? In which case, then this could be the ideal role for you and we would welcome your application.

Job Description

Roles and Responsibilities

Having experience working with complex electronics to component level, you will support the in-service customers with technical/engineering queries to ensure product performance meets expected requirements. You will use FRACAS tools to monitor product health and to identify opportunities to improve performance. You will lead investigations into product failures and use root cause corrective action methodologies to recommend fixes/implement them into fielded product and ensure that lessons are learned to prevent recurrence. You will support the introduction of new products entry into service, ensuring that the product, processes and approved maintenance data are ready and that we deliver for our customers.

With time and experience, you will be coached through attaining airworthiness authorisations to be able to approve changes to products and in turn also open doors to more senior positions in the team.

Required Qualifications

Problem solving is at the core of what we do. You will be qualified to Degree or above in an electronic discipline or have an equivalent relevant level of experience and knowledge. An understanding of displays and controllers operation is a must and you will be comfortable with using engineering drawings, schematics and specifications. Problems never come one at a time, so you must demonstrate that you can manage multiple projects, all the while ensuring that attention to detail and adherence to regulations are maintained.

Desired Characteristics

• You will be joining a team of experienced multi-disciplined engineers. You will need to be a good team player who is capable of operating in a multi discipline environment, but equally capable of working on your own with an analytical approach and keen attention to detail. You will have strong organisational and communication skills, be energetic and self-motivated, with an ability to self-manage tasks and priorities.
• Whilst not essential; knowledge of avionic computing and interface systems would be an advantage.

Flexible Working

We support and encourage flexible working arrangements, where possible, and recognise the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Performance based annual bonus
• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover

Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Compensation Grade

LPB2

Relocation Assistance Provided: No