EL/PL Liability Claims Handler

Davies; Hempstalls; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading claims management company is seeking an experienced Liability Claims Handler to join their team in Stoke. This role involves managing claims, establishing cover, and negotiating settlements while ensuring compliance with legal standards. The ideal candidate will possess strong communication and administrative skills, alongside a proactive attitude. The company offers a hybrid working model, robust professional development opportunities, and extensive employee benefits.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday

Flexible working options

Qualifications

• Experience in liability claims handling and modern claims practices.
• Ability to negotiate claim settlements and ensure compliance with legal timescales.
• Strong IT skills and capable of adapting to a fast-paced environment.

Responsibilities

• Establish if cover is in place for the claim.
• Negotiate claim settlements and make liability decisions.
• Build relationships with clients and attend claim review meetings.

Skills

Liability Claims Handling experience

Professional communication style

Efficient administrative skills

Strong numeracy and literacy skills

Proactive attitude

Excellent customer service manner

Teamwork

Adaptability

Experience of policy wording

Job description

EL/PL Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Location: Stoke/Hybrid - one day per week at our premises.

Hours: 37.5 hours per week, Monday-Friday

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.

Key Responsibilities

• To establish if cover is in place for the claim
• To record all claims on the digital claims-handling system and ensure that all MI data is consistently and accurately recorded
• To investigate claims either directly via desktop, or by instructing loss adjusters
• To make decisions on liability
• To negotiate claim settlements
• To ensure compliance with all legal timescales and client SLAs
• To build relationships with external clients and stakeholders
• To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform

Skills, Knowledge & Expertise

• Liability Claims Handling experience
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach
• An excellent customer service manner
• The ability to work as part of a team
• A willingness to take individual responsibility
• The capability to adapt and be flexible
• Experience of policy wording and terms and conditions, indemnity processes
• Modern claims practice
• The Civil Procedure Rules
• MOJ protocols;
• Current case law and assessment of personal injury valuation and negotiations
• Ability to deliver outcomes in a fast-paced environment

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan