Education Support Assistant

University of Exeter; Bissom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious university in Bissom seeks an Education Support Assistant to provide administrative support and advice to students and staff. The role includes collaborating with various teams and offers a unique opportunity to build a career in administration and customer services. Ideal candidates will possess excellent customer service skills and adaptability. Interviews are scheduled for December. This role requires working on campus for part of the week, especially during peak academic periods.

Qualifications

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Flexibility to work across various service areas.

Skills

Excellent customer service skills

Strong desire to build a career in administration and customer services

Experience working independently

Team collaboration skills

Adaptability

Job description

We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Assistant role in Education and Academic Services could be for you.

Interviews are expected to take place the week commencing 19th December. Please note that, as a front-facing student support role, all interviews will take place on campus.

About the Role

As a key member of the Education Support team on the Penryn campus, you'll be part of either the Building One or Amory Hub Teams, contributing to the vibrant learning environment at the University of. These roles offer a unique opportunity to grow as an administration and customer services professional.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.
• Flexibility to work across various service areas and Information Point locations within the University.

Qualifications

• Strong desire to build a career in administration and customer services.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff. Role holders will be expected to work from campus for a minimum of two or three days per week, as well as for full contracted hours whilst training is completed (up to 6 months). Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

Disability Confident

We can offer you the opportunity to develop your career in administration and customer services. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.